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Kudos0

Can't log into the Identity Safe

For the past 2 weeks I have not been able to log into the Identity Safe.  Did you change something, when I try to log in with my password it seems to lock up.  Additionally I have the VIP Access on my smart phone and when it asks for my 6 digit pin for the verify token, the wheel spin for a while but then I'm back at the log in screen.  I'm getting pretty frustrated I have great respect for the program, but lately I'm about fed up.  Please can someone assist me in solving this issue.  I have gone through the forums but don't seen any recent entries, the latest one I can find is from 2013.  Any assistance will be appreciated, but if I don't get any assistance I will be installing the program, pretty sad after over 15 years of use.

Replies

Kudos0

Re: Can't log into the Identity Safe

@Arron Sersion Could you please let us know if this issue is PC IDsafe or you find this issue in mobile ?? Would help us guide you better.

Kudos0

Re: Can't log into the Identity Safe

I checked another computer on my network and it seems that it is just one of my machines.  I will try to reinstall the program and see if that fixes the issue. Thank you for your prompt reply.

Kudos0

Re: Can't log into the Identity Safe

@ Arron Sersion
Are you trying to remote access?

Kudos0

Re: Can't log into the Identity Safe

notified.

PUP Hunter PRO: Just TRYING to save the world (U) from cyber threats, A single blog post, at a time, and ONCE & FOR ALL. (A fan of Nadia_Kovacs)

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