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Kudos0

Can't log into Identity safe vault

Same problem that has been posting up here for the past year. "Vault is closed"-click-"sign in"- "connecting to Norton"-"sign in" over and over. Tried every fix offered up here and none work. I can workaround and get into the vault to find password, but I have to enter each manually. I paid full price and expect full service. Works fine on two other PCs. Windows 7, SP1

Replies

Kudos0

Re: Can't log into Identity safe vault

What browser are you using

Have you gone to your Norton Security main screen and clicked on your email, and Sign Out. Then restart your computer and try to log in to your vault. You will have to enter the Norton Account email and password, and then the vault password.

Things happen. Export/Backup your Norton Password Manager data.
Kudos0

Re: Can't log into Identity safe vault

IE 11. Tried all that several times, restarting and not . Also, isolated other PCs on network, no help. All updates up to date, both Norton and Windows 

Kudos0

Re: Can't log into Identity safe vault

If you have tried all that, it sounds like there may be some corruption of your Norton product. Reinstalling your product by downloading and running the Norton Removal and Reinstall tool should get you a fresh install of you product. Be sure you read the Before you begin section, and run LiveUpdate manually a few times, restarting as necessary, until no updates are available.

www.norton.com/nrnr

Things happen. Export/Backup your Norton Password Manager data.

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