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Can't log into my Norton account with Identity Safe

I've been having problems with norton identity safe of late. I've tried several times to log into my norton account using norton identity safe when it asks, but to no avail. Every time identity safe asks me for my email address, goes through fine. It then asks me for my norton account password. I input the password, which I double check to make sure it's correct, but identity safe says the password for my norton account is incorrect. If I go online to the norton account site directly, I can log in fine with no trouble. I do not have NIS installed due to my not being able to renew at this time. Please confirm if this is the reason why I'm having this trouble.