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Kudos0

Can't log into Norton Family

Each time I go into Norton Family, it logs me in but then redirects to the log in screen again. So I log in again and it redirects to the log in screen again. It just keeps doing it again and again and again. If I try to log into my Norton a/c I get the attached error screen. This happens in chrome, firefox and safari and it happens on two different pcs and my mac. I spoke to support Saturday morning and they agreed it's probably their website. Could someone please advise if they've had same issue and how it was fixed? No point having Norton Family if I can't access the account!

Replies

Kudos0

Re: Can't log into Norton Family

Hi @cartillyer,

We had an intermittent issue in my.norton.com. Could you please try now and let us know if the issue still persists?

Thanks,

Pradheep

Kudos0

Re: Can't log into Norton Family

I tried again and got this error.

Error.

An error occurred while processing your request.

Request ID: |157ec0dacce3a046bbfe08039c192102.d57e1e1e_

Development Mode

Swapping to Development environment will display more detailed information about the error that occurred.

Development environment should not be enabled in deployed applications, as it can result in sensitive information from exceptions being displayed to end users. For local debugging, development environment can be enabled by setting the ASPNETCORE_ENVIRONMENT environment variable to Development, and restarting the application.

Kudos0

Re: Can't log into Norton Family

Hey there,

API application programming interface which is the specific methodology by which a programmer writing an application program can make requests of the operating system or another application. A set of routines, protocols, and tools for building software applications. A good API makes it easier to develop a program by the developers. Most operating environments provide an API so that programmers can write applications consistent with the operating environment.

Truly,

Jadira Norton

Kudos0

Re: Can't log into Norton Family

Hi There,

This error can occur when the  local time of the user's computer is incorrect. Could you please check your local time and try to login again.

Thanks,

Christy.

Kudos0

Re: Can't log into Norton Family

Hi Christy, local time on my mac and the two pc laptops that I have the same error happening on are all set to the correct local time. I can't log in from any of my computers.

Kudos0

Re: Can't log into Norton Family

I've fixed it! I tried logging in on my mobile which connects via mobile data and could get in. The fact all of my computers had the same issue and your comment about the time gave me a hint, so I checked the router time. My router had the correct time but daylight saving was disabled. Once I enabled it, I could log in. I'll leave this here for anyone else with the same issue. It might help them. Thanks.

Kudos0

Re: Can't log into Norton Family

Hi cartillyer,

Good to hear that the issue is resolved!

Thanks and Regards,

Christy.

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