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Kudos0

Can't log into Norton Internet Security on PC, nor Identity Safe.

Running Norton Internet Security Ver 21.3.0.12 on a Windows 8 PC.  Within the last two days I am  now required to provide my Norton registered email address then my Norton web password before I get the dialog box allowing me to enter my Vault password.  Did I change a setting somewhere? How can I get back to being able to enter just my Vault Password to access logins?

Replies

Kudos0

Re: Can't log into Norton Internet Security on PC, nor Identity Safe.

Hio, bobfrost1505. Welcome. Have you tried updating to the latest version which is V  21..4..0.13 ?

Ther has also been a toolbar update, which has also fixed a few problems. They may fix your issue.

http://community.norton.com/t5/Product-Update-Announcements/Product-Update-21-4-of-Norton-Internet-Security-Norton-AntiVirus/ba-p/1150540

and the toolbar update.

http://community.norton.com/t5/Product-Update-Announcements/Norton-Toolbar-Update-2014-7-3/ba-p/1150948

Windows 10 Home X 64 Norton Security Premium Latest Version
Accepted Solution
Kudos1 Stats

Re: Can't log into Norton Internet Security on PC, nor Identity Safe.

Look at the top right side of your main Norton screen. Look for Signed in as. If you just see Sign in, click on that and enter your email and password for your Norton Account. Next time you go to log into your Identity Safe, you should only need the Vault password.

Things happen. Export/Backup your Norton Password Manager data.
Kudos0

Re: Can't log into Norton Internet Security on PC, nor Identity Safe.

Thanks, I am running the latest version and I'll check the tool bar update.

Bob

Kudos0

Re: Can't log into Norton Internet Security on PC, nor Identity Safe.

We have a winner.  Thanks so much for the response.  I have no idea how I managed to log out of Norton but I'm signed in and my Vault opens with ease now.

Thanks again,

Bob

Kudos0

Re: Can't log into Norton Internet Security on PC, nor Identity Safe.

There are a couple of ways to get logged out.

Just glad this was an easy fix.

We are here if you need us again.

Things happen. Export/Backup your Norton Password Manager data.

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