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Kudos0

Cant log in to Vault right now with NS

Anyone else having the problem right now?

Replies

Kudos0

Re: Cant log in to Vault right now with NS

I think many ppl have the same problem right now

Symantec does not seem to inform us about that 

I have the same problem , but i can login on my android phone or through web

Kudos0

Re: Cant log in to Vault right now with NS

Yes, neither wife nor i can log in.

Kudos0

Re: Cant log in to Vault right now with NS

Yes....Having an issue with Vault via Firefox

Kudos0

Re: Cant log in to Vault right now with NS

Kudos0

Re: Cant log in to Vault right now with NS

I've been unable to log in for over 2 hours.

Kudos0

Re: Cant log in to Vault right now with NS

https://status.norton.com/

All services are running without problems Jan 15, 2017, 8:09 PM

Kudos1 Stats

Re: Cant log in to Vault right now with NS

there is definitely a problem as the support chat team said it is being updated but no word whether our Identity Safe passwords are comprimised ........ was told it would take 24 hours or so for remedy!

Kudos0

Re: Cant log in to Vault right now with NS

I'm sure nothing has been compromised. It's probably a server issue. I have seen some people complain about this, but a couple of hours later, all was well again. They might be testing out something or updating something or doing something on the back end. It's Sunday night, so usually a slow time as well as a day off for some in the USA on Monday.

Thanks.

Success always occurs in private and failure in full view. Windows 10 Pro 64 bit Norton Core Security Plus 22.18.0.213 Core Firmware 282 I E 11 Chrome latest version.
Kudos0

Re: Cant log in to Vault right now with NS

Spent a lot of time today with this problem! It is now fixed, BUT, not everyone is in the good old US of A. I am in Australia.

It was a waste of my Monday! (not Sunday)

They need to come to terms with the fact that they service the whole world.

Kudos0

Re: Cant log in to Vault right now with NS

It's down again according to their status page.

Kudos0

Re: Cant log in to Vault right now with NS

One or more services are unavailable Jan 16, 2017, 11:44 AM

Kudos0

Re: Cant log in to Vault right now with NS

I still cannot login into my Identity Safe.  Status claims to be all OK......BUT it is NOT all OK.

UPDATE- it is working now.

Kudos0

Re: Cant log in to Vault right now with NS

I have tried on the app on windows 10 and it repeatedly takes me back to the to "login". I have tried on webpage with firefox and chrome and both indicated error and to contact customer support. Status page doesn't indicate a problem, but there definitely still is. Think we have to wait and hope it was just a server issue and not a compromised environment.
Kudos0

Re: Cant log in to Vault right now with NS

I just tried to access the online vault from FF and IE and did not have problems from Canada.

It may be some localized issues. What part of the world  are you in?

Things happen. Export/Backup your Norton Password Manager data.
Kudos0

Re: Cant log in to Vault right now with NS

Just checked again and online vault is working. Arizona - 17:02 Jan 16, 2017.
Kudos0

Re: Cant log in to Vault right now with NS

as of 7:17PM EST - in Miami Florida, online vault still not working but I can access my vault with the Norton's icon in Windows 10. So it's just the auto fill now. This is weird as it was just working Sunday during the day but by Sunday night not working and could not my vault from computer!

I love the auto fill feature but can survive with my vault open on the computer!

Kudos0

Re: Cant log in to Vault right now with NS

As of Sunday night (Eastern USA) we were back to normal.  I should have mentioned that while this was going on i had decided to do a Quick Scan and the software thought it was not connected to the internet.  Whatever the problem was it is no longer a problem in our house.

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