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Kudos0

Can't login

I can't login to Norton Family as a parent.
The system showed a message as followas (about 7 lines below).

"Please, try your request again later", but however I tried many times later, it's the same.

The same error happened 3 months ago, and at that time I remove Norton from  all PCs and 
re-installed as another Family account from the beginning, and I lost all of setting data.

I don't want to do it again.
I don't want to loose my setting data.

How can I solve this trouble? and how can I prevent from happening again?

-------------------------------------------------------------------------------------------------

Sorry, An error has occurred on the server.

Please, try your request again later.

An error has occurred with our service, your data is safe, but for your protection and to prevent any possible loss of data your request was halted. The error has been logged and reported and we will look into it shortly.

Please return to the home page and log in again. If the problem persists, contact us for assistance. 

Replies

Kudos0

Re: Can't login

Hi prominent-biz,

I'm able to log onto my account.  If you are still experiencing the issue, can you please send me your Norton Family account email address by private message via the forum by clicking Inbox at upper right hand corner?

You don't need to create another Norton Family account.  Your data is safe.

Thanks

Katie

Thanks Katie
Kudos0

Re: Can't login

Thank you for the reply.

When I tried a few hours later, I was able to login.
I don't know why, but now it's okay.

Thank you.

Kudos0

Re: Can't login

Thanks for the update.

Katie

Thanks Katie
Kudos0

Re: Can't login

Bonjour voilà je ai the same Problème DEPUIS 2 semaines famille norton with, CELA me dit

Désolé, juin erreur survenue sur le is serveur.

Please, ESSAYEZ, plus tard your request.

Une erreur survenue is with service de notre,  Vos Données Sont en sécurité  , but POUR VOTRE protection et versez eviter Toute perte de Données possible  your request was ARRETEE  . L'erreur was IDENTIFIÉE et signalée et Nous Allons l'examinateur Prochainement.

Please Revenir à la  page d'accueil et vous connecteur à nouveau  . Si le Problème Persiste, contactez-nous  verser l'aide. 

Merci de me Donner juin voiture de la solution je bloque. 

Cordialement

Kudos0

Re: Can't login

Hi Eric,

If you are getting the login error when trying to log onto Norton Family online account, can you please send me your Norton Family account email address by private message via the forum by clicking Inbox at upper right hand corner?

Thanks

Katie

Thanks Katie
Kudos0

Re: Can't login

cordialement.

Kudos0

Re: Can't login

cordialement

Kudos0

Re: Can't login

Hi Eric,

Thanks for the information.  We will check into this.

Thanks

Katie

Thanks Katie
Kudos0

Re: Can't login

Hi Eric,

Thanks for your patience.  Our team checked into the issue.  Can you please uninstall/reinstall Norton Family and this should correct the issue.

https://family.norton.com/familysafety/help.fs?action=uninstallingNSM

https://family.norton.com/familysafety/help.fs?action=installingNSM#win

Thanks

Katie

Thanks Katie
Kudos0

Re: Can't login

Bonjour, je ne peux toujours pas me connecter à mon compte norton family via norton family activités , donc impossible de configurer norton family sur ordinateur et impossible de le supprimer car il me demande adresse mail pour se connecter avant suppression. 

Merci de me tenir au courant. 

Cordialement

Éric. 

Kudos0

Re: Can't login

Hi Eric,

I've sent you a private message.  Please check it.

Thanks

Katie

Thanks Katie
Kudos0

Re: Can't login

Hi Eric,

I'd like to have a remote session with you to resolve the issue.  I've also sent you a private message.  If you are interested, please let me know.

Thanks

Katie

Thanks Katie

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