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Kudos0

Can't login to Norton Family, where is my PIN?

Hi, 

So, I've been sitting on hold on the phone for over 30 minutes. The lady answers and then disconnected, wonderful! I've been waiting on chat for over an hour and of course, it says I have 1 minute and 39 seconds left to wait (been over an hour). 

My issue is, I started this service yesterday. When I set it up, it didn't say it would block my childrens phone calls too! They need to be able to make calls and answer calls, especially in case of an emergency! So I get online to modify it, and wow, I can't! The server stopped me for my own protection. Wow, the only thing I need protection from is this service! So, I get on my kids phone to uninstall it, and it's asking for a PIN. What PIN? I only use 3 different PIN's and it's none of them. Who came up with a PIN? Why can't I enter my parent credentials.

I need help, and I need it now, my kids need to be able to use there phones to make calls at any time!!

NORTON - Feel free to call me or answer your chat!

Thank you.

Replies

Kudos0

Re: Can't login to Norton Family, where is my PIN?

Hi @Brinton,

There was a back-end server issue which caused intermittent server errors for few customers when accessing the Norton Family account. This issue is now resolved. Please let us know if you are still facing issues with Norton Family account login. 

Mohanakrishnan G | Norton Forums Administrator | Symantec Corporation
Kudos0

Re: Can't login to Norton Family, where is my PIN?

i'm experiencing this same problem. i installed family yesterday (dec. 25) on my child's new iphone se. when i went to finish by editing the restrictions it asked for a pin (4 digit passcode) which i had not yet even added to the phone yet. i typed in the pin i already use in the family control center and it didn't work. then i typed in all the other pins i use and it blocked me for using the wrong passcode. i tried uninstalling the app and reinstalling but the same problem continued to happen.

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