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Kudos0

Can't login to Norton security toolbar vault

I have been having a problem logging in to the Vault in the past couple of days using Internet Explorer. When I clicked on the vault it asks me get started first by signing in to my Norton account, which I did no problems, but after that it takes me right back to the original get started screen and I can never get past this. I tried logging in to my Norton account online with the same password and had no problems, so it's not an issue with my password. If anyone has a solution please help me. Thanks

Replies

Kudos1 Stats

Re: Can't login to Norton security toolbar vault

Hi Mark Lee,

Please try the following:

Open the main page of your Norton product.  If already signed in, please sign out.  Close Norton, close your browser and open a new instance of your browser.  Click on "Vault is Closed" and then when prompted,  sign into your Norton Account.  Then try to sign in to your Vault.

Let us know if this helps.

Kudos0

Re: Can't login to Norton security toolbar vault

The same problem started on my computer today also.  (Wednesday, October 21, 2015) 

Kudos0

Re: Can't login to Norton security toolbar vault

Hello vindicatrix

Sorry to hear about your issue. Please try yank's solution in this thread. Please let us know if it helped you.

Thanks.

Success always occurs in private and failure in full view. Windows 7 Pro 64 bit NSBU 22.17.0.183 Core Firmware 282 I E 11 Chrome latest version.
Kudos0

Re: Can't login to Norton security toolbar vault

I had the same issue after my Windows 10 upgrade, and these steps solved the problem.  Thanks!

Kudos0

Re: Can't login to Norton security toolbar vault

No, yank's suggestion isn't a solution for me.  I can go to www.norton.com, use my vault password and see all my vault logins with username and passwords.  However, the vault will not open from the Norton 'Vault is closed' button and automatically fill in username and passwords for my protected sites.  From the 'vault is closed' button all I get is the get started notice that will not even allow me to get into my Norton account from there.

Kudos0

Re: Can't login to Norton security toolbar vault

Hi vindicatrix,

Just to verify, you did use the main page of your Norton Product to sign out of your Norton Account as suggested above?  Using the main page in lieu of any other method appears to have a restting effect on the sign in.

Kudos0

Re: Can't login to Norton security toolbar vault

Hi everybody,

I followed yank's solution and it fixes the problem. Also when I open the Vault it doesn't ask me to sign in to Norton Account either, just my Vault password. Just remember to sign out on the Norton Security main screen as yank suggested.

Kudos0

Re: Can't login to Norton security toolbar vault

Thanks for your help, yank.  I did, finally, find a way to open the vault but not from IE, initially.  From the main Norton product page I clicked 'identity' then the 'on' button on Norton toolbar and then 'identity safe' which opened a pop-up to enter password for the vault.  After this I could then access the vault the normal way through IE. 

Kudos0

Re: Can't login to Norton security toolbar vault

Hello

I'm glad that it is working for all of you. Sorry though that you are having this issue.

Thanks.

Success always occurs in private and failure in full view. Windows 7 Pro 64 bit NSBU 22.17.0.183 Core Firmware 282 I E 11 Chrome latest version.
Kudos0

Re: Can't login to Norton security toolbar vault

Hi, I've tried everything to log into my password safe, and weirdly I had to change the password to log into it on Android. I've even tried to log in from the man product page [first thing I tried] and nothing. I've had this problem before and found a resolution for it which I think required me to download something from the Norton site which completely removed the product and reinstalled it. Anyone know what that is?


Thanks in advance 


NewStreetPhoto

Kudos0

Re: Can't login to Norton security toolbar vault

Hello NewStreetPhoto

Are you thinking of the Norton Remove and Reinstall Tool? If so, please back up--export your Identity Safe to some place off your computer. Please read the warning paragraph before you start to use it.

https://support.norton.com/sp/en/us/home/current/solutions/v60392881_EndUserProfile_en_us

www.norton.com/nrnr

Thanks.

Success always occurs in private and failure in full view. Windows 7 Pro 64 bit NSBU 22.17.0.183 Core Firmware 282 I E 11 Chrome latest version.
Kudos0

Re: Can't login to Norton security toolbar vault

This issue is a complete nightmare. Sometimes I can log into the vault as usual and then randomly it is asking me to sign into my account OVER AND OVER AND OVER AGAIN. This is EXTREMELY annoying and has been going on for a long time. It's high time Norton got their finger out and resolved it.

Kudos0

Re: Can't login to Norton security toolbar vault

And when you are asked to sign into your Account, are you entering your email and then the password for your Norton Account? Then you will be asked for the vault password.

Things happen. Export/Backup your Norton Password Manager data.

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