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Kudos0

Can't login into Online Family Norton

After installing Norton 360, I proceeded to configure parental controls.  When clicking the link it took me to the Online Family page and I proceeded to login.   My login failed and I received the following message:

Sorry, An error has occurred on the server. Please, try your request again later.

An error has occurred with our service, your data is safe, but for your protection and to prevent any possible loss of data your request was halted. The error has been logged and reported and we will look into it shortly.

Please return to the home page and log in again. If the problem persists, contact us for assistance.

I need assistance. 

Thanks!

Replies

Kudos0

Re: Can't login into Online Family Norton

Hi seoul,

 

I see the reason why you're getting the error message. You probably still use the "I Accept" link in the email that you received after registration as an invited parent (I was able to reproduce it). Please use https://onlinefamily.norton.com/familysafety/loginStart.fs to log onto Onlinefamily.norton website and it should work.

 

Thanks,

Katie

Thanks Katie
Kudos0

Re: Can't login into Online Family Norton

Okay Katie, I'll give it a try and let you know my outcome. ;)
Kudos0

Re: Can't login into Online Family Norton

Katie,

I used the link you provided and I still received the same error message.  I used the same username (email) and password for my Norton account, is this the correct thing to do?

Thanks,

Kudos0

Re: Can't login into Online Family Norton

Please help.
Kudos0

Re: Can't login into Online Family Norton

Issue seem to have been solved.Message Edited by henry_su on 12-18-2009 06:19 PM

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