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Kudos0

Can't login with password or temporary password

I set up an account for Online Family and now I can't login.  It says my email or password are incorrect (this is false).  I asked for a temporary password, and that doesn't work either.  I tried this on two computers with the same result.

?? 

Please advise. Thanks.

Replies

Kudos0

Re: Can't login with password or temporary password

Hi Barb2009,

 

Thanks for reporting this to us.  We are working on this issue. 

 

For now, please use the “Forgot your password” link on this page https://www.mynortonaccount.com/amsweb/default.do to retrieve your account password. 

 

Thanks,

Katie

Thanks Katie

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