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Kudos0

Can't open a Chat (separate problem) because I need to accept cookies

Posted: 09-Jun-2023 | 9:22AM · 2 Replies ·

I'm trying to open a Norton Support Chat (about a different problem) but I get the message: "Note! If no window appears after you click the button, you may need to accept cookies in your browser" ... no window appears!

The thread https://community.norton.com/en/forums/how-fix-cookies-so-i-can-get-help claims it has a solution, but gives no guidance as to how to actually DO the actions:-

1/ Please try clearing browser cookies n' cache. (How?)
2/ Please try allowing all Norton pages cookies/ads/scripts/frames/trackers/. (How?)
3/ Please try allowing all Norton pages content that may be blocked by browser extensions or built-in browser protections. (How?)

Labels: Cannot Start/Open Norton, Windows 10

Replies

Kudos0

Re: Can't open a Chat (separate problem) because I need to accept cookies

Posted: 09-Jun-2023 | 9:48AM · Permalink

SOLVED (for Contact Norton Support website):

1/ Open the Norton tab.

2/ Click Norton Anti-Track

3/ Click on Allow Tracking and Profiling for Norton Sites

Kudos0

Re: Can't open a Chat (separate problem) because I need to accept cookies

Posted: 09-Jun-2023 | 11:36AM · Permalink

Thanks for posting back. This information will help others that have Anti Track.

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