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Kudos0

Can't open vault 360.

Couldn't open vault. Solution: used the remove re-install tool. No change. After reinstall, where in the heck did my former backups go? Do I have to set up the backup cloud again? 

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Kudos0

Re: Can't open vault 360.

Your backups are stored on the Norton cloud. You will have to set up the backup settings again to say when, where,  etc.