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Kudos0

Can't Purge Files

I am reaching my storage limit and I want to purge some stored files.  However, when I click on "purge files,"  I get a "page not available message."  This has been going on for several days.  Help!  Thanks.

Replies

Kudos0

Re: Can't Purge Files

I am reaching my storage limit and I want to purge some stored files.  However, when I click on "purge files,"  I get a "page not available message."  This has been going on for several days.  Help!  Thanks.

Kudos0

Re: Can't Purge Files

Hello,

There was a temporary issue surfacing around the time of your post. The good news is it was corrected shortly after surfacing. Can you please try the purge once more and advise of the result? If it still fails it means there is likely a problem with the data set itself.

Kudos0

Re: Can't Purge Files

I still can't access the page.  I'd appreciate any help you can give.  Thanks.

Kudos0

Re: Can't Purge Files

Are you trying to purge the entire set or just a single file?

Kudos0

Re: Can't Purge Files

I would like to be able to see what files have been backed up so that I can both purge those I don't need and change my settings.  I have 75GB of storage space which should be about 4X what I need, so I'm trying to figure out what is taking so much space and get rid of it.  I am now able to get to the page that shows the folder tree, but I can't get any file listing for any of the folders.  The little wheel spins forever and then I get an error message telling me to try again.  I have tried repeatedly. 

Kudos0

Re: Can't Purge Files

Based on the details and what you'd like to do I think its best if we speak with you directly. I've sent the contact details to you via private message. Please call the number and we'll help you get everything sorted out.

Kudos0

Re: Can't Purge Files

Your tech worked with me for about 45 minutes, and his ultimate recommendation was to purge everything and start over with just the files I want.  Starting the backup over from scratch would take 40 to 50 hours to upload, and I would be without any backup files for several days, not to mention the excessive use of my system resources while I try to work.  I have occasionally been able to get in to purge individual files, but mostly I get an error message saying the file list can't be retrieved.  I finally broke down and bought more space and now have at least 4x what I actually need because so much unnecessary data had been backed up based on the check boxes you provided.  I am thoroughly disgusted, have put way too much time into this, and am looking for an alternative service.  Not your tech's fault, by the way.  The product simply isn't working as it should be.

Kudos0

Re: Can't Purge Files

I'm sorry it didn't fully work as it should have. Based on all the info I have on hand it is definitely a problem with the one data set. In regards to system resources - you can configure the backup to run when you aren't using the machine. That's one of the benefits of scheduled backups. The only thing you'd have to do is ensure its on and logged into your profile at that time. The data can be backed up in sections, specific categories, as well so the whole set won't have to be selected at once. Send me your Norton email address and I'll see what I can do in regards to the extra space.

Kudos0

Re: Can't Purge Files

I have signed up for another service, checked all the files I need backed up, and I am using about 19 G of storage.  NOBU, based on its own selections, has me using 75 G of storage.  This is absurd, clearly something major is wrong with how the system selects files to back up, especially if they then can't be purged.

Kudos0

Re: Can't Purge Files

Allup

Can you send me the same info I requested in the above post? I can have the account checked to see if there are any issues including the quota being off. It may come down to having you work with an agent to see the purge issue directly. We can discuss that after we look at your account though.

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