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Can't reinstall Online Family
OnlineFamily stopped working on my daughter's laptop. Rather than fight the battle I figured a reinstall would probably be best. That and I figured the client had probably been upgraded since I had originally installed it. I logged in and downloaded the latest client. As expected the installer notifified me that it would first uninstall the existing product. Unfortunately it immeditately failed and generated an error report (sent). I took the link to the Symantec site (see below on error data) but none of the tools or data helped. The application no longer shows up in add/remove programs. Doesn't appear in the MS installer clean up tool etc.
What do I need to do to fix this?Product