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Kudos0

Can't reinstall Online Family

Hello,

OnlineFamily stopped working on my daughter's laptop.  Rather than fight the battle I figured a reinstall would probably be best.  That and I figured the client had probably been upgraded since I had originally installed it.  I logged in and downloaded the latest client.  As expected the installer notifified me that it would first uninstall the existing product.  Unfortunately it immeditately failed and generated an error report (sent).  I took the link to the Symantec site (see below on error data) but none of the tools or data helped.  The application no longer shows up in add/remove programs.  Doesn't appear in the MS installer clean up tool etc. 

What do I need to do to fix this?

Product

symsetup

Version

2006

Language

english

Module ID

9999

Error ID

4a

Build

2E5178BA60FD429A8AB82BE464B2FD5C

Replies

Kudos0

Re: Can't reinstall Online Family

Hello,

OnlineFamily stopped working on my daughter's laptop.  Rather than fight the battle I figured a reinstall would probably be best.  That and I figured the client had probably been upgraded since I had originally installed it.  I logged in and downloaded the latest client.  As expected the installer notifified me that it would first uninstall the existing product.  Unfortunately it immeditately failed and generated an error report (sent).  I took the link to the Symantec site (see below on error data) but none of the tools or data helped.  The application no longer shows up in add/remove programs.  Doesn't appear in the MS installer clean up tool etc. 

What do I need to do to fix this?

Product

symsetup

Version

2006

Language

english

Module ID

9999

Error ID

4a

Build

2E5178BA60FD429A8AB82BE464B2FD5C

Accepted Solution
Kudos0

Re: Can't reinstall Online Family

Hi hossnine,

I would be more than happy to setup a remote desktop access and work together with you on this.  You're welcome to send me a private message or an email for details.  You can find my email address at http://community.norton.com/norton/profile?user.id=15038

Thanks,

Katie

Thanks Katie

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