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Kudos0

Can't remove computer from profile

I have a computer listed in my Norton Family profile that I can't delete.  When I attempt to delete it, I get prompted with a dialog box asking "are you sure you want to delete this computer."  I say OK, and the screen refreshes but the computer is not removed.  I am getting nagged with a message to upgrade this non-existent computer.  How can I delete this?

Replies

Kudos0

Re: Can't remove computer from profile

Hi jeffdeal,

After you select OK to the question, do you also click the SAVE button on the page?

Thanks,

Katie

Thanks Katie
Kudos0

Re: Can't remove computer from profile

Yes, I have deleted two phantom machines successfully but the last one won't go away.

After I confirm the delete request the screen repaints but the computer is not gone. Saving makes no difference.
Kudos0

Re: Can't remove computer from profile

Hi jeffdeal,

Can you please reboot the PC, then try to delete the PC again to see if that makes any difference?

Thanks,

Katie

Thanks Katie
Kudos0

Re: Can't remove computer from profile

Rebooted, tried to remove phantom computer, same result.  Unable to remove.

Kudos0

Re: Can't remove computer from profile

Hi jeffdeal,

I'll be glad to set up a remote session with you.  If you are interested in having one with me, please send me a private message via the forum for details.

Thanks,

Katie

Thanks Katie

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