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Kudos0

Can't renew my payment informations

Hi! I've been trying to  update my payment infos since my card has expired but when I click on "continue" I get the message that the city name is invalid. I only changed my credit card number and expiration date. I didn't change anything to the rest of the informations that were already there. Same address as before, same everything that was already there. Tried to change the spelling just to see if it would go through, but no success...

Thanks for helping me solve this issue...

Replies

Kudos0

Re: Can't renew my payment informations

Hello. Try removing your payment method entirely. Then add it back again as a new payment method.

SA

MS Certified Professional : Windows 11 Home/Pro 23H2 x 64 build 22631.2792 / Windows 10 Pro x 64 version 22H2 / build 19045.3758 / Norton Security Ultra - Norton 360 Deluxe ver. 22.23.10.10 / Opera GX LVL5 (core: 104.0.4944.70) 64 bit-Early Access w/Norton Chrome Extensions / Android 14 One UI 6.1
Kudos0

Re: Can't renew my payment informations

@Sunshine smile I'm following up to see how you progressed with the suggestion. Can we assist further?

SA

MS Certified Professional : Windows 11 Home/Pro 23H2 x 64 build 22631.2792 / Windows 10 Pro x 64 version 22H2 / build 19045.3758 / Norton Security Ultra - Norton 360 Deluxe ver. 22.23.10.10 / Opera GX LVL5 (core: 104.0.4944.70) 64 bit-Early Access w/Norton Chrome Extensions / Android 14 One UI 6.1

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