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Kudos0

Can't renew Norton Secure VPN with access code from Amazon?

Every time I go to install my new Norton Secure VPN product code from Amazon.com on my Windows 10 desktop, it installs, then shows me that the product is expired and I need to renew and buy the product from Norton. At least with Norton Security I was given the option to enter a new product key.  Need to know why I can't provide a product key for Norton Secure VPN. 

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Kudos2 Stats

Re: Can't renew Norton Secure VPN with access code from Amazon?

Did you have a subscription to Norton Secure VPN before your Amazon purchase?

For the install process, did you go to    https://my.norton.com/home/setup   If not, try using that link to sign into your Norton Account. Then enter the new product key and redownload the installer.

If there is a problem with the product key, Norton Support will be able to verify the key for you, and help with activating the product.   www.norton.com/contactcs

Things happen. Export/Backup your Norton Password Manager data.
Kudos0

Re: Can't renew Norton Secure VPN with access code from Amazon?

Thank you!! The link worked after I completely uninstalled then reinstalled. All set!!

Kudos0

Re: Can't renew Norton Secure VPN with access code from Amazon?

Good news. Thanks for posting back.

Things happen. Export/Backup your Norton Password Manager data.

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