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Can't Restore Using Norton 360
I recently installed Norton 360 (v2) on all 3 of my home computers. I set up Backup to automatically backup data from each of them on a network hard drive (it shows up as z: drive on each machine). I could verify that the backups were there and could view them from the machine that made the backup (but only the files specific to the given machine) or I could see long indecipherable file names using Explorer. I have seen comments that 360 backs up files in native, uncompressed Windows format but in my case that is certainly not true. All's good until the hard drive on a laptop crashed. I installed a new hard drive, reinstalled Windows & 360 and tried to restore my data, some 20 gigs worth. No good. 360 will not allow any navigation on the Z:drive to find the files that I want to restore. Apparently you need to copy come data file file to your backup device and then copy it back to your new hard drive once it's installed or 360 is useless in the case of a hard drive crash. 2 attempts with Support has been of no help whatsoever. For some reason I'm not willing to pay $70.00 for "premium" support only to tell me I screwed. I just can't believe that I have my data in a hard drive on my network but all the wisdom of Symantec can't resore it for me? I'd be happy to restore all of the files on that drive and then maually pick out what I need, but Norton's big brother mentality is that it will run everything for me. I have lost lots of valuable data that I trusted Norton to secure. Anybody got any ideas? This is my second bad experience with Norton this year, unless I can get this figured out, I'm done with them.