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Can't return my Norton Core
I have been having an issue where the Norton Core stops accessing the internet and I have to restart the Core to reestablish connection. I contacted support and they said it wasn't setup correctly and that I had to reset it. I did the reset and it didn't help. I contacted support again and they said a firmware upgrade would be released within two day to fix the issue. So, I waited the two day and it didn't fix the problem. I contact support and said that I wanted to exchange the product, but they said they would prefer to escalate it to a tech and they will contact me the following day. I waited over 24 hours and no one called me. Again, I re-contacted support and I said that I wanted to return the product since I'm stuck with a defective product that no one seems to be able to fix. The rep said she could not return the product because my credit card had not been charged yet, but when I told her that I was in fact charged a week prior she transferred me to her manager. When I spoke to her manager he told me that the system was down and they he'd call me when it was back up. I waited until the next day and no one called me. I called again, and that person said they needed to speak with someone that deals with returns and he'd get back to me. Well, he hasn't yet. This lack of support is getting very frustrating, and not I have to find another way of getting Norton to return the product because support doesn't want to honor Norton's return policy.