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Can't sign in to my account from the "Norton Security" window
Can't sign in to my account from the "Norton Security" window that opens from the taskbar icon menu. After clicking on "Sign In" at the top of the "Norton Security" window, a new window opens saying "Communicating with the Norton server", tries for about 2 minutes to connect, then says "Cannot connect to the Norton server" and below that "Unable to contact the Norton Server. Please try again." Trying again (many times) yields the same results. Have tried turning off fast startup as well with no luck. Have also used the uninstall/reinstall program of Symantec and that does not fix this problem either.
This has been going on for several months now.
I can access the Identity safe through: https://identitysafe.norton.com/home , but cannot edit card information through that window which is what I've been trying to do.
I am using Windows 10 Pro, Chrome Version 64.0.3282.119 (Official Build) (64-bit), on an HP Envy laptop with an i7-4710MQ @ 2.50GHz, 16GB Memory and 2- 1TB Samsung SSDs, on a wireless 5GHz connection with Comcast cable modem/router with them as ISP.
Any help to resolve this would be greatly appreciated!