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Kudos0

Can't sign in to my Norton desktop app.

Can't sign in to Norton Internet security desktop app (or Identity Safe). Restart doesn't help. Tried password reset...no help.

Windows 10, fresh re-install.

Any ideas?

Replies

Kudos0

Re: Can't sign in to my Norton desktop app.

Hi, rfrd00.Windows 10 needs to be completely shut down for Norton to correctly operate.

http://www.tenforums.com/tutorials/7418-shut-down-computer-windows-10-a....

Also,it's recommended to Disable Fast Start Up,as this can cause issues.

http://www.tenforums.com/tutorials/4189-fast-startup-turn-off-windows-10...

It may also be worth trying the Norton Remove and Reinstall Tool for a fresh install.

http://www.norton.com/nrnr

If used, please read the Before you begin note and run Live Update after, until no more are found and reboot.

Let us know how you go.

Windows 10 Home X 64 Norton Security Premium Current
Kudos0

Re: Can't sign in to my Norton desktop app.

Newbie at this. I had a similar issue. U may think this is lame, but after signin in to my norton acct, in the search box I typed "chat". From there I opened up to a link that got me to LIVE CHAT. The norton rep ended up remotely controlling my computer and fixed my issue.

Kudos0

Re: Can't sign in to my Norton desktop app.

I finally got it too work, though I'm not sure how or why. Anyway, thanks for the help!

Kudos0

Re: Can't sign in to my Norton desktop app.

There is also a link here in the Forums on the main front page:

Urgent Customer Issues

If you are experiencing an issue that needs urgent assistance please visit our customer support area:

Hugh
Kudos0

Re: Can't sign in to my Norton desktop app.

Hello

Hugh's screenshot can be found on every page of the Forum..

If you do a fresh install of Windows 10 or any fresh install of any Windows requires a fresh install of your Norton product.

Thanks.

Success always occurs in private and failure in full view. Windows 7 Pro 64 bit NSBU 22.17.0.183 Core Firmware 282 I E 11 Chrome latest version.

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