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Kudos0

Can't sign in through NIS but online successfully

Hi, how are you?  I have NIS version 22.9.1.12.  The problem - I cannot sign in through the "Sign In" section in the upper right corner.  The pop-up appears but claims the e-mail and/or password is incorrect.  Here's the funny thing - I can sign in to my Norton account using the same information via any web browser.

Help? :)

Replies

Kudos0

Re: Can't sign in through NIS but online successfully

Hello @koz83. From the Norton dashboard try opening "help", then on the left side click "Get Support". It will scan your install for issues and offer a solution if there is one. Thanks and hope this helps.

"From DOS to Windows10 what a journey it has been" / MS Certified Professional / Windows Server 2016 Essentials / Windows 10 Professional x 64 version 1909 / build 18363.476 / N360 Deluxe 22.19.9.63 / Norton Core v.288 on Android 2.22 / Opera GX
Kudos0

Re: Can't sign in through NIS but online successfully

I did that suggestion but nothing was found - and still no luck signing in.

Kudos0

Re: Can't sign in through NIS but online successfully

@koz83 This may sound like an extreme solution however does correct many issues. Please follow the instructions in the following link. Once completed run "live update" until there are no updates available and reboot. Recheck again for any updates via live update then run Norton to verify your issue has been corrected. As always please post your results here when done. Thanks and we hope this fixes your issues.

https://support.norton.com/sp/en/us/home/current/solutions/v60392881_EndUserProfile_en_us

"From DOS to Windows10 what a journey it has been" / MS Certified Professional / Windows Server 2016 Essentials / Windows 10 Professional x 64 version 1909 / build 18363.476 / N360 Deluxe 22.19.9.63 / Norton Core v.288 on Android 2.22 / Opera GX
Kudos0

Re: Can't sign in through NIS but online successfully

Reinstalling didn't help.  Has others users experienced these issues?

Kudos0

Re: Can't sign in through NIS but online successfully

@koz83 Are you using a local account or Microsoft login credentials to log into windows? Either login should be admin since advanced features of NIS are not available to non admin account logins.

"From DOS to Windows10 what a journey it has been" / MS Certified Professional / Windows Server 2016 Essentials / Windows 10 Professional x 64 version 1909 / build 18363.476 / N360 Deluxe 22.19.9.63 / Norton Core v.288 on Android 2.22 / Opera GX
Kudos0

Re: Can't sign in through NIS but online successfully

Local admin account :)

Kudos0

Re: Can't sign in through NIS but online successfully

@koz83 Try the steps indicated in the thread link here. An added suggestion is log in with Microsoft account credentials and see whether that makes a difference. I will reach out to the gurus for other ideas at the same time. Thanks.

https://support.norton.com/sp/en/us/home/current/solutions/v119207721_EndUserProfile_en_us

"From DOS to Windows10 what a journey it has been" / MS Certified Professional / Windows Server 2016 Essentials / Windows 10 Professional x 64 version 1909 / build 18363.476 / N360 Deluxe 22.19.9.63 / Norton Core v.288 on Android 2.22 / Opera GX
Kudos0

Re: Can't sign in through NIS but online successfully

@koz83

Just curious, you stated you could not sign into your Norton Account through the sign in in the upper right corner of the main page, but you could sign in through any web browser using the same information.  My question is once you sign in through the web browser, does it not change the Sign-in to Signed in as "email address"? 

Also what is you operating system, which browser is your default, and what is your Norton Product and the version (from Help About on main [page of product.

Accepted Solution
Kudos0

Re: Can't sign in through NIS but online successfully

Using "Forgot Password" link worked :)

Thanks!!!!

Kudos0

Re: Can't sign in through NIS but online successfully

You are most welcome!! Happy computing.

"From DOS to Windows10 what a journey it has been" / MS Certified Professional / Windows Server 2016 Essentials / Windows 10 Professional x 64 version 1909 / build 18363.476 / N360 Deluxe 22.19.9.63 / Norton Core v.288 on Android 2.22 / Opera GX
Kudos0

Re: Can't sign in through NIS but online successfully

@koz83 If you would be so kind please mark this thread as solved if your issue has been corrected. Glad we could assist you.

"From DOS to Windows10 what a journey it has been" / MS Certified Professional / Windows Server 2016 Essentials / Windows 10 Professional x 64 version 1909 / build 18363.476 / N360 Deluxe 22.19.9.63 / Norton Core v.288 on Android 2.22 / Opera GX

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