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Kudos0

Can't stop E-Mail Notifications.

I have subscriptions to threads I follow but can't stop getting the e-mail notifications for new posts.

Jim

Replies

Kudos1 Stats

Re: Can't stop E-Mail Notifications.

Check the forum boards you are getting the email notifications. At the top left, look for the orange 'Options' button. From there click on 'Unsubscribe this forum'.  That should leave you with only the threads you participate in.

Things happen. Export/Backup your Norton Password Manager data.
Kudos0

Re: Can't stop E-Mail Notifications.

Peterweb,

I am not subscribed to any Forum Board, only individual threads and those are the ones I am getting notifications.

I don't want to unsubscribe from threads I am following. I just don't want the e-mails when they are updated. I can look at my subscriptions and it shows me if there are new posts and I do this when I log in.

I though the Notifications option (NONE) as posted would stop the e-mail notifications but I guess not.

Jim

Kudos0

Re: Can't stop E-Mail Notifications.

Sorry. In that case just go to one of the threads you want to stop following and click on 'Unsubscribe' at the bottom of the first post in that thread.

Things happen. Export/Backup your Norton Password Manager data.
Kudos0

Re: Can't stop E-Mail Notifications.

Sorry Peterweb, you don't understand.

I don't want to unsubscribe. I want the e-mail notifications to stop.

I was hoping an Admin would see this and respond. I think it is a bug.

Jim

Kudos0

Re: Can't stop E-Mail Notifications.

Subscribing to a thread is what gets you an email notification for new posts to that thread. Unsubscribing will stop the email notifications for any new posts to that thread.

Your setting in the image above where you have chosen NONE, shows a setting for a whole Forum (board) as opposed to a thread. This setting takes affect when you do the opposite of what I noted in my first post, and choose to subscribe to an entire Forum (board). For example, you subscribe to the Forum Feedback board. When a user posts a new question/thread, you will receive an email notification.

The check mark you have above that is for individual threads that you reply to.

Things happen. Export/Backup your Norton Password Manager data.
Kudos0

Re: Can't stop E-Mail Notifications.

Thanks, it wasn't to clear with that option. I think the Admins need to modify this so we can have more control over Notifications.

Jim
 

Kudos0

Re: Can't stop E-Mail Notifications.

If you would like to clarify what changes you would like to see, they do watch this forum, and maybe they will comment on your suggestions. Or explain why things are the way they are.

Things happen. Export/Backup your Norton Password Manager data.
Kudos0

Re: Can't stop E-Mail Notifications.

That's why I posted in Forum Feedback.

Tony and the gang have done a good job on getting this new forum updated and now can look at a few more tweaks.

Jim

Kudos0

Re: Can't stop E-Mail Notifications.

What tweak are you looking for exactly? It sounds to me like you want to have a type of "bookmarked" area, where you can reference threads you're interested in, but don't really want to receive email notifications about. Is that right? Currently, when you "subscribe" to a thread, you receive email notifications about it. That's how it works. You can turn off the Automatic notifications in your settings. You can also still track the threads where you've posted, just by checking your profile.

I hope this helps. If you can clarify the feature you'd like to see, that would be a big help. Thanks.

Tony Weiss | Norton Forums Global Community Manager | Symantec Corporation
Kudos0

Re: Can't stop E-Mail Notifications.

Tony,

When I login I go to Account-Subscriptions and it gives me the information I want as to what threads have new posts and which ones don't. This works great but I do not want any e-mails to tell me when there is a new post. In my profile I went to Notifications and tried to turn off notifications but still get the e-mails for posts.

Jim

Kudos0

Re: Can't stop E-Mail Notifications.

You need to uncheck the Automatically subscribe......, then scroll to the bottom of the page and Save. Otherwise the changes are not made.

Things happen. Export/Backup your Norton Password Manager data.
Kudos0

Re: Can't stop E-Mail Notifications.

Why would I want to stop subscribing to threads??

Tony's post said "You can turn off the Automatic notifications in your settings." so I will wait until he post's back.

Jim

Kudos0

Re: Can't stop E-Mail Notifications.

OK. I think I see what you are looking for. You want to be able to subscribe to a thread so you can find it in the Subscriptions area of your Profile. But you do not want any email notifications of updates to that thread.

Do I have it now?

I can see how this could be a useful option, especially for those that are very active in the Community. I often delete literally hundreds of emails from my Community inbox.

Things happen. Export/Backup your Norton Password Manager data.
Kudos0

Re: Can't stop E-Mail Notifications.

BINGO! You got it now. The subscription tab in my profile is great as it will list the number of new posts for each thread and I only have to check the ones with new posts.

Tony mentioned you can turn off notifications but apparently it is not working properly.

I have resorted to using Message Rules in my e-mail client to auto delete anything from Norton Community but that is just temporary.

Jim

Kudos0

Re: Can't stop E-Mail Notifications.

What Tony was mentioning was turning off all subscriptions. What Tony says is working as they have set it up. So nothing is broken with this feature as it was designed.

Your suggestion seems to be to add one more checkbox under the subscriptions to not receive email notifications for subscriptions.

Things happen. Export/Backup your Norton Password Manager data.
Kudos0

Re: Can't stop E-Mail Notifications.

I disagree. Tony said you can turn off Notifications. Read his post.

Jim

Kudos0

Re: Can't stop E-Mail Notifications.

From Tony

Currently, when you "subscribe" to a thread, you receive email notifications about it. That's how it works. You can turn off the Automatic notifications in your settings.

 So if you want the thread to show up in your subscription list in your profile, you have to Subscribe to that thread. Doing so sends you email notices. As tony says, "That's how it works" as the forum is currently designed. Turning off the Automatic notifications will no longer Subscribe you to the thread and will  stop any email notices, but as a consequence, it will no longer add that thread to your Subscription information in the profile. It will show up in your activity list, but what does not get updated if there is another reply to that thread. 

I still think my suggestion above would satisfy your request. Add a second option under the Automatically Subscribe, that would allow you to disable the accompanying email notifications.

Things happen. Export/Backup your Norton Password Manager data.
Accepted Solution
Kudos0

Re: Can't stop E-Mail Notifications.

Turned off Auto subscribe under Notifications and it does not make any difference.

If you subscribe to a thread you get e-mails so I just block them now with my e-mail client.

So I give up and closing this thread.

Jim

Kudos0

Re: Can't stop E-Mail Notifications.

Turning off Auto Subscribe will only affect new threads you reply to. Any existing subscriptions will still send notices. 

To stop those existing notices you have to go back to my original reply and unsubscribe from the first post in a thread. Looking at the Subscriptions page, you can also unsubscribe from a link to the right of the thread listing. 

Again, things are working as designed at this point.you have made a suggestion for Tony and the team to look into for a future feature update to the new Community.

Things happen. Export/Backup your Norton Password Manager data.

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