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Kudos0

Can't turn on VPN on Windows 10

Posted: 08-Jan-2023 | 12:17PM · 5 Replies ·

I can't turn on VPN. When I click on "Turn On", the software keeps trying for a while and then exhibits the statement "Your connection is unprotected" without connecting to Norton's VPN server. 

Already tried the suggested solution on the Support website, but it doesn't solve the problem: Norton Secure VPN stays at "Connecting" and returned to disconnected state 

My laptop has Windows 10.0.19044 Build 19044 and x64-based system.

I don't have other VPN providers and I have auto-Connect on, Kill Switch off and Auto VPN on on compromised networks. Firefall is alloing Norton Security on public and private networkds

Cannot turn it on at home, nor while connected to outdoor networks. And I have already uninstalled and reinstalled the software. 

Can you help me? I have tried many workarounds, without any success. If the problem persists I will cancel my subscription and install a different software.

Thanks.

Replies

Kudos0

Re: Can't turn on VPN on Windows 10

Posted: 09-Jan-2023 | 10:55AM · Permalink

Have you tried changing the VPN region setting? Choose another region from what is currently set.

Kudos1 Stats

Re: Can't turn on VPN on Windows 10

Posted: 10-Jan-2023 | 3:48AM · Permalink

Sure.

Whatever region I choose, the behavior is the same. 

But thanks.

File Attachment: 
PDF icon Connecting loop
Kudos0

Re: Can't turn on VPN on Windows 10

Posted: 17-Jan-2023 | 7:45AM · Permalink

If you are still seeing this issue, try turning off all the connection settings for the VPN and see if it will connect.

One other question. Do you also have the standalone Norton Secure VPN app installed along with Norton 360? If so, you should uninstall the standalone and just use the VPN feature of 360. 

Also, be sure you are restarting your computer every few days at a minimum. Be sure you are using the Restart command. Not Shutdown and startup again if you have Windows Fast Startup feature enabled. If you use Windows 8/8.1, 10 or 11, there can be an issue with the Windows Fast Startup feature.. See more information here.

Kudos0

Re: Can't turn on VPN on Windows 10

Posted: 18-Jan-2023 | 5:25AM · Permalink

Still having the same issue. I will uninstall Norton next week, if the issue isn't solved.

I turned off all the connection settings for the VPN and couldn't connect either, but this time I go the attached error: "Attention required, secure VPN has experienced an error and disconnected. Please try again later".

I don't have the standalone Norton Secure VPN app.

I have already restarted my laptop, same results.

Thanks, any way.

File Attachment: 
PDF icon Connection error and disconnected
Kudos0

Re: Can't turn on VPN on Windows 10

Posted: 18-Jan-2023 | 7:42AM · Permalink

If you got that message as you changed the settings, it could be normal. Did you restart your computer after changing the settings to see if things would work? 

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