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Kudos0

can't uninstall NAV 2002

I am trying to clean up my computer.  I no longer use NAV 2002 and wanted to uninstall it, but I get "fatal error".  When I searched the tech support on the Symnatec site, it told me I would need to manually uninstall the program and referred me to a link to instructions to do this, but the link no longer works.  I am using Windows XP, SP3.  I would really appreciate some help.

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Kudos1 Stats

Re: can't uninstall NAV 2002

Hi

Here is the website that opened for me

http://service1.symantec.com/SUPPORT/sunset-c2002kb.nsf/f7d6cb402f0b760785256ee600549628/63c6f6c417831dc685256edd00478ecd?OpenDocument&src=bar_sch_nam

If you can't open it here is the instuctions 

To uninstall NAV manually:


Note: Follow these steps only if uninstalling NAV from the Control Panel and running the Rnav.exe removal utility does not work.


Before removing any NAV files, folders, or registry entries manually, you must run the Microsoft Windows Installer Cleanup utility to ensure that all of the Microsoft Windows Installer connections for NAV have been removed. After running the Microsoft Windows Cleanup utility, remove any remaining NAV files, folders, and registry keys.

This section describes how to uninstall Norton AntiVirus manually by doing the following
  • Download and run the Microsoft Windows Cleanup Utility.
  • Remove NAV from the following locations:
    • The registry
    • The desktop
    • The Start menu
    • The hard drive

To download and run the Microsoft Windows CleanUp Utility:
To obtain the Cleanup utility, refer to the Microsoft document OFF2000: Windows Installer Cleanup Utility - 290301. 


Note: The location of this document is subject to change without notice. Symantec provides this link as a convenience only. The inclusion of such links does not imply that Symantec endorses, recommends, or accepts any responsibility for the content of such sites. For more information, see the Symantec Legal Notice.

  1. Download and install the utility.
  2. Click Start, point to Programs, and then click Microsoft Installer Cleanup. The utility appears.
  3. Select Norton AntiVirus from the list of installed applications, and then click Remove.
  4. When the Cleanup utility has completed, continue with the manual removal process outlined in the following sections.

To remove NAV from the registry:

Note: If you were successful in uninstalling NAV using the regular uninstallation procedure, then some of the items in the sections that follow may not exist. In that case, proceed to the next step.


CAUTION: We strongly recommend that you back up the system registry before making any changes to it. Incorrect changes to the registry may result in permanent data loss or corrupted files. Please make sure that you modify only the keys specified. Read the document How to make a backup of the Windows Registry before proceeding.
  1. Click Start, and then click Run.
  2. Type regedit and then click OK. The Registry Editor opens.
  3. Navigate to the following subkey:

    HKEY_CLASSES_ROOT\*\Shellex\ContextMenuHandlers\Symantec.Norton.Antivirus.IEcontextMenu
  4. Press Delete, and then click Yes to confirm.
  5. Navigate to the following subkey:

    HKEY_CLASSES_ROOT\Folder\shellex\ContextMenuHandlers\Symantec.Norton.Antivirus.IEcontextMenu
  6. Press Delete, and then click Yes to confirm.
  7. Navigate to the following subkey:

    HKEY_CURRENT_USER\Software\Symantec\Norton AntiVirus
  8. Press Delete, and then click Yes to confirm.
  9. Navigate to the following subkey:

    HKEY_LOCAL_MACHINE\Software\Symantec\SharedDefs
  10. Press Delete, and then click Yes to confirm.
  11. Navigate to the following subkey:

    HKEY_LOCAL_MACHINE\SOFTWARE
    • If NAV is the only Symantec product on your computer, then delete the entire Symantec subkey.
    • If NAV is not the only Symantec product on your computer, then delete the following subkeys:

      HKEY_LOCAL_MACHINE\SOFTWARE\Symantec\Norton AntiVirus
      HKEY_LOCAL_MACHINE\SOFTWARE\Symantec\Norton AntiVirus NT
      HKEY_LOCAL_MACHINE\SOFTWARE\Symantec\Symevent\NAVNT
      HKEY_LOCAL_MACHINE\SOFTWARE\Symantec\Symevent\VDD\NAVNT
      HKEY_LOCAL_MACHINE\SOFTWARE\Symantec\InstalledApps\AVENGEDEFS
      HKEY_LOCAL_MACHINE\SOFTWARE\Symantec\InstalledApps\NAV
      HKEY_LOCAL_MACHINE\SOFTWARE\Symantec\InstalledApps\NAVNT
  12. Navigate to the following subkey:

    HKEY_LOCAL_MACHINE\SOFTWARE\Symantec\Shared Technology\LiveReg\Apps
  13. In the right pane, delete the NAV value.
  14. Navigate to the following subkey:

    HKEY_LOCAL_MACHINE\SOFTWARE\Microsoft\Windows\CurrentVersion\Run
  15. In the right pane, delete the following values:

    NAV Agent
  16. If Norton AntiVirus for Windows NT is the only Symantec product on your computer, then navigate to the following subkey:

    HKEY_LOCAL_MACHINE\Software\Microsoft\Windows\CurrentVersion\Uninstall

    Delete the following name values from the right pane:

    LiveUpdate
    LiveAdvisor
    LiveReg

    Navigate to the following subkey:

    HKEY_LOCAL_MACHINE\System\CurrentControlSet\Services
  17. Delete the following subkeys:

    Navapsvc
    NAVAP
    NAVENG
    NAVEX15
    Norton Program Scheduler
  18. If NAV is the only Symantec program on your computer, then delete the following subkeys:

    HKEY_LOCAL_MACHINE\System\CurrentControlSet\Services\SymEvent
    HKEY_LOCAL_MACHINE\System\CurrentControlSet\Services\SYMREDRV
    HKEY_LOCAL_MACHINE\System\CurrentControlSet\Services\SYMTDI
  19. Navigate to and delete the following subkey:

    HKEY_LOCAL_MACHINE\SOFTWARE\Microsoft\Windows\CurrentVersion\Uninstall\Norton AntiVirus
  20. If NAV is the only Symantec program on your computer, then delete the following subkeys:

    HKEY_LOCAL_MACHINE\SOFTWARE\Microsoft\Windows\CurrentVersion\Uninstall\LiveReg
    HKEY_LOCAL_MACHINE\SOFTWARE\Microsoft\Windows\CurrentVersion\Uninstall\LiveUpdate1.6
  21. Exit the Registry Editor.
  22. (Optional) If NAV is the only Symantec product installed on your computer:
    1. Click Start, and then click Run.
    2. Type regedt32 and then click OK. The Registry Editor opens. (This is a different version of the Registry Editor than you used in the previous steps.)
    3. Click the Window menu, and then click HKEY_LOCAL_MACHINE on Local Machine
    4. Navigate to the following subkey. (You need to double-click each key to open it):

      HKEY_LOCAL_MACHINE\System\Current ControlSet\Control\VirtualDeviceDrivers
    5. In the right pane, double-click VDD. The Multi-String Editor opens.
    6. In the Data box, select the path which includes Symantec, press Delete, and then click OK.
    7. Exit the Registry Editor.
  23. (Optional) Most NAV entries are now removed from the registry, although some traces of it still remain. These traces have little impact on how your computer operates, and it is not necessary to remove them. If you feel confident about editing the registry, and want to remove as many traces as possible, then continue with the following steps:
    1. Click the Edit menu, and then click Find.
    2. Search for NAVNT, and then delete all entries.
    3. If NAV is the only Symantec product on the system, then you may also search for Symantec and Norton, and then delete all the entries. If there are other Symantec products on the system, then be careful to delete only those items related to Norton AntiVirus for Windows NT, or the other Symantec products may cease to work.
To remove Symantec NDetect from the Task Scheduler:
You must do this only if you had Automatic LiveUpdate enabled. (It is enabled by default.) Follow the instructions for you operating system:
  • Windows NT 4.0
    1. Double-click the My Computer icon on the Windows desktop.
    2. Double-click Scheduled Tasks.
    3. Click Symantec NDetect, and then press Delete.
    4. Close the Scheduled Tasks window.
  • Windows 2000
    1. Click Start, point to Programs, point to Accessories, point to System Tools, and then click Scheduled Tasks.
    2. Click Symantec NDetect, and then press Delete.
    3. Close the Scheduled Tasks window.
  • Windows XP
    1. Click Start, point to All Programs, point to Accessories, point to System Tools, and then click Scheduled Tasks.
    2. Click Symantec NDetect, and then press Delete.
    3. Close the Scheduled Tasks window.
To remove NAV from the Start menu:
Follow these steps to remove NAV from the Start menu:
  1. Right-click Start , and then click Open All Users.
  2. Double-click Programs.
  3. Click the Norton AntiVirus folder, and then press Delete.
  4. Double-click the StartUp folder.
  5. Click Norton AntiVirus Auto-Protect, and then press Delete.

To remove NAV from the hard drive:

Note: Norton AntiVirus creates a backup of infected files before repairing them. These archived files, along with quarantined files, and files submitted to Symantec Security Response using Scan and Deliver are all stored, by default, in the C:\Program Files\NAVNT\Quarantine folder. If you do not want to lose these files in the Quarantine folder, then back up the folder before deleting it. If you want to retrieve the files from Quarantine folder later, then you must reinstall NAV, and use the quarantine function to view and restore them.


Follow these steps to remove NAV from the hard drive:
  1. Click Start, point to Programs, and then click Windows NT Explorer.
  2. Navigate to the Program Files folder.
  3. Click the NAVNT folder, and then press Delete.


    Note: These steps assume that NAV was installed to the default location. If yours is different, then you need to substitute the location where NAV is installed.
  4. What you do next depends on whether you have other Symantec products installed on your computer:
    • If NAV is the only Symantec product on your system, then delete the following folders:
      \Program Files\Symantec
      \Program Files\Common Files\Symantec Shared
      \Program Files\Common Files\Symantec Shared\VirusDefs
    • For Windows 2000, C:\Documents and Settings\All Users\Application Data\Symantec
    • For Windows NT 4.0 C:\WINNT\All users
  5. Exit Windows Explorer.
  6. If NAV is the only Symantec product on your system, then you should also uninstall LiveUpdate and LiveReg from the Control Panel, using the Add/Remove applet.
To locate additional folders:
If NAV is the only Symantec product installed:
  1. Click Start, point to Find (or Search), and then click Files or Folders.
  2. Make sure that Look in is set to (C:) and that Include subfolders is selected.
  3. In the Named box, type--or copy and paste--the following file names:

    symantec
  4. Click Find Now.
  5. Delete any folders that are found.


    CAUTION: If you purchased any Symantec products online, then there will likely be a folder for each product in the C:\WINNT\VBox\Installers folder with "Symantec" in the folder name. Do not delete this folder if it you intend to reinstall this product.
 Quads Message Edited by Quads on 11-26-2008 04:58 PM

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