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Kudos0

Can't uninstall Norton Online and Norton Safety Minder - doesn't recognize email or password.

I can't uninstall Norton Online and Norton Safety Minder.  When I go through Start - control panel - uninstall programs, I see both Norton Online & Norton Safety Minder.  When I try to uninstall both, I get:  "Please try again using correct parent email and password" each time even though I am using my correct email and password.  In fact, I even changed my password in onlinefamily.norton.com and it recognizes my email and password when I go to that website, but it doesn't recognize it when I try to uninstall.

I searched this site thoroughly and tried all the methods posted, but no luck.  Please help me to uninstall both programs without using my email or password - I think it is interferring with our Itunes and I want it off my computer.

I am running on a HP laptop - Vista 64 bit.  Thank you in advance!

P.S.  now when I click on the Paw in the task bar, & go to Edit & put in my email & password, it says that this computer is not recognized - please register computer.

Replies

Kudos0

Re: Can't uninstall Norton Online and Norton Safety Minder - doesn't recognize email or password.

I can't uninstall Norton Online and Norton Safety Minder.  When I go through Start - control panel - uninstall programs, I see both Norton Online & Norton Safety Minder.  When I try to uninstall both, I get:  "Please try again using correct parent email and password" each time even though I am using my correct email and password.  In fact, I even changed my password in onlinefamily.norton.com and it recognizes my email and password when I go to that website, but it doesn't recognize it when I try to uninstall.

I searched this site thoroughly and tried all the methods posted, but no luck.  Please help me to uninstall both programs without using my email or password - I think it is interferring with our Itunes and I want it off my computer.

I am running on a HP laptop - Vista 64 bit.  Thank you in advance!

P.S.  now when I click on the Paw in the task bar, & go to Edit & put in my email & password, it says that this computer is not recognized - please register computer.

Kudos0

Re: Can't uninstall Norton Online and Norton Safety Minder - doesn't recognize email or password.

Hi Christineko,

 

Please remove the network cable first then try to uninstall/reinstall.  For details, please read the post at http://community.norton.com/norton/board/message?board.id=OnlineFamily&message.id=1155#M1155 

 

Thanks,

Katie

 
Thanks Katie
Kudos0

Re: Can't uninstall Norton Online and Norton Safety Minder - doesn't recognize email or password.

SOLVED:  I figured out myself somehow how to uninstall it and I was RIGHT!  Removing Safety Minder and Norton Online from my programs SOLVED my problem with Itunes.  To all out there who may have a problem playing the Itunes Preview Song Clips from the Itunes store (mine only played 5 sec out of the 30 sec they are supposed to play!), removing the Norton Safety Minder & Norton Online from my computer solved the problem - NO MORE problems playing the Itunes song clips!  I'm so happy & will not ever reinstall those again.
Kudos0

Re: Can't uninstall Norton Online and Norton Safety Minder - doesn't recognize email or password.

Hi Christineko,

 

I'm glad to know you have figured out how to solve the issue by yourself.  For the Itunes issue that you're experiencing, we are able to reproduce it in house and are actively working on it.  For details, please check out this.

 

http://community.norton.com/norton/board/message?board.id=OnlineFamily&thread.id=922&page=2

 

Thanks,

Katie

Thanks Katie

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