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Can't update account settings after removing & reinstalling Norton Family
A month or so ago, I removed Norton Family from my daughter's Win7x64 laptop (due to some transient performance issues), and more recently attempted to reinstall it. Unfortunately, after I reinstall the product, when I attempt to set the accounts used by my children on that device, a problem arises.
Initially, I right click on Norton Family, and select 'Edit Accounts'. I'm able to log in normally.
But after modifying the account settings and hitting Finish, I'm presented with another 'Parent Sign-in' pop-up window, the same as the initial one that I signed into the product with. This window simply goes away and comes back blank each time I attempt to authenticate. If I finally give up and click Cancel, I get a pop-up with "An error occurred while trying to update your settings. Please try again later."
I've tried completely removing Norton Family, even searching for and removing leftover files and registry settings. I also tried removing the device from my Norton Family web account. Nothing seems to make a difference.
I've also searched for similar issues in this forum, though this isn't something conducive to easy search term formulation, with no luck. Have others seen this problem, and is there a simple workaround?