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Kudos0

Can't update IDSafe for FF18 no matter what

FF18.0.1 version extension page says that Norton Toolbar 2013.1.0.32 is not compatible with FF18. Toolbar is part of Norton 360 version 20.1.0.24 but no matter what I try, the toolbar stays that 2013.1.0.32 version and will not be updated to versions mentioned in this community that should be supported by FF. How can I update it to newer version. I DON'T WANT the solution Norton support usually offers for every problem... Uninstall, clean and reistall. I dont want to recreate all backup series etc. which can't be backuped

Replies

Kudos0

Re: Can't update IDSafe for FF18 no matter what


Eikka wrote:

FF18.0.1 version extension page says that Norton Toolbar 2013.1.0.32 is not compatible with FF18. Toolbar is part of Norton 360 version 20.1.0.24 but no matter what I try, the toolbar stays that 2013.1.0.32 version and will not be updated to versions mentioned in this community that should be supported by FF. How can I update it to newer version. I DON'T WANT the solution Norton support usually offers for every problem... Uninstall, clean and reistall. I dont want to recreate all backup series etc. which can't be backuped


hi

you will need too run norton live update in tell you are on verson 20.2.19  when you are on that versons then firfox tool bar  will be come  compatible

Kudos0

Re: Can't update IDSafe for FF18 no matter what

Live update is ran many times but no version update available. Shoud it be availalbe also Norton 360 Premier edition with Finnish language?

Kudos0

Re: Can't update IDSafe for FF18 no matter what

where did you down lode  Norton 360 Premier from? did you down lode it from  your norton acc?

Kudos0

Re: Can't update IDSafe for FF18 no matter what

That's where I downloaded it from.  I never get downloads for Norton unless going through my securtiy program in my notification area on desktop toolbar.  This ensures it is authentic.  The same when it comes to microsoft, I go through the program to go to the web site.

Kudos0

Re: Can't update IDSafe for FF18 no matter what


Eikka wrote:

Live update is ran many times but no version update available. Shoud it be availalbe also Norton 360 Premier edition with Finnish language?


There seems  to be a few threads noting issues with LiveUpdate not giving any updates. It could have something to do with updating the servers for version 20.2.1.22

Things happen. Export/Backup your Norton Password Manager data.
Kudos0

Re: Can't update IDSafe for FF18 no matter what

I dont remember but its originally purchased several years ago from these pages and after that always upgraded to latest versions via liveupdate. Every now and then it is installed again and upgraded again, etc last october when I installed Windows 8

Accepted Solution
Kudos0

Re: Can't update IDSafe for FF18 no matter what

Now I downloaded installation pack again and made a new installation without any cleaning all Norton products and no it seems to be working. Only the same old problem is still there, When logging in IDSafe, Norton Disables FF own password management no matter the option is yes, now or ask me:(

http://community.norton.com/t5/Norton-Toolbar-Norton-Identity/NIS-2013-Norton-Toolbar-Unselects-Firefox-Remember-Passwords/m-p/869974#M7098

Kudos0

Re: Can't update IDSafe for FF18 no matter what


Eikka wrote:

Now I downloaded installation pack again and made a new installation without any cleaning all Norton products and no it seems to be working. Only the same old problem is still there, When logging in IDSafe, Norton Disables FF own password management no matter the option is yes, now or ask me:(

http://community.norton.com/t5/Norton-Toolbar-Norton-Identity/NIS-2013-Norton-Toolbar-Unselects-Firefox-Remember-Passwords/m-p/869974#M7098


For a workaround for the Firefox password manager problem see Senthil' post here..

http://community.norton.com/t5/Norton-Toolbar-Norton-Identity/FIREFOX18-PASSWORD-MANAGER-POPUP-WITH-NIS-2012-ID-SAFE/m-p/887416/highlight/true#M7655

Things happen. Export/Backup your Norton Password Manager data.

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