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Kudos0

Can't Update Noton Security Deluxe With New Install

I have installed Norton Security Deluxe on my new laptop (Windows 10) and after I install it it tells me I need to update/renew/

When I click the button to do so I get the error "An unexpected browser error has occurred" and no matter what I do it won't connect! Please help!

Replies

Kudos0

Re: Can't Update Noton Security Deluxe With New Install

Hi Autumn_Witch. W10 requires that it be completely shut down, for Norton to correctly update.

http://windows.microsoft.com/en-AU/windows-8/how-shut-down-turn-off-pc

Also, if you have Fast Startup, I suggest you disable it, as it has been known to cause issues.

http://www.tenforums.com/tutorials/4189-fast-startup-turn-off-windows-10...

Let us know if this helps. If you still have issues, we can advise on reinstalling if necessary.

Windows 10 Home X 64
Kudos0

Re: Can't Update Noton Security Deluxe With New Install

Hello Autumn_Witch

Have you checked to see if the new computer came with a trial security program? If it has, then it has to be thoroughly removed. You will have to remove it the Control Panel method, restart and then use the removal tool from the other vendor and restart. Then you can try updating it.

Thanks.

Success always occurs in private and failure in full view. Windows 10 Pro 64 bit Norton Core Security Plus 22.18.0.213 Core Firmware 282 I E 11 Chrome latest version.
Kudos0

Re: Can't Update Noton Security Deluxe With New Install

I'm having the exact same issue after renewing my subscription. No other security programs installed and have already tried turning the fast start off.

Kudos0

Re: Can't Update Noton Security Deluxe With New Install

Hello

Please pick a browser to be your default browser and restart your computer. Then try to connect

Thanks.

Success always occurs in private and failure in full view. Windows 10 Pro 64 bit Norton Core Security Plus 22.18.0.213 Core Firmware 282 I E 11 Chrome latest version.
Kudos1 Stats

Re: Can't Update Noton Security Deluxe With New Install

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