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Kudos0

can't use product key

I purchased a 3 device Norton security - after installing I could not install in my other two devices . I thought it may be because there was a previous Norton installed by another person for which I had no password- so I uninstalled the old Norton- I tried reinstalling in my first computer but every time I punch in my product key it kicks it out saying either invalid key or it's used on another device . please help to resolve my problem. I bought the Norton product late April 2015.

regards dr parag

Replies

Kudos0

Re: can't use product key

kantilalparag:

I purchased a 3 device Norton security - after installing I could not install in my other two devices . I thought it may be because there was a previous Norton installed by another person for which I had no password- so I uninstalled the old Norton- I tried reinstalling in my first computer but every time I punch in my product key it kicks it out saying either invalid key or it's used on another device . please help to resolve my problem. I bought the Norton product late April 2015.

regards dr parag

Where bought the license key? Log in to your account (https://norton.com) and check that for sure your product key is available on three devices.

Kudos0

Re: can't use product key

hi Kantilalparaq

Have you checked what you have purchased as Norton Security comes in 3 versions for 1/5/10 devices but not 3, the old Norton Internet Security could be bought for 3 devices.

Michael

Kudos1 Stats

Re: can't use product key

Norton Internet Security (2014) is another product as Norton Security (2015) ; you can not use the same key for both products...

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