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Kudos0

ccSvcHst error message on shut down

I have searched the Norton Users Discussion Forum for an answer to the ccSvcHst error message on shut down and there seems to be no common answer. I have a newly installed Norton's 360 version 2.0 on my Windows XP. I have recently run a full scan and checked for updates, but still get the error message on shut down. I tried one of the remedies from the discussion form where I changed the value from 0 to 1 in the Registry Editor in AutoEndTasks, but I got another error message on shut down: "The instruction at 0x7c918fea referenced memory at 0x9a9329. The memory could not be written." After getting that message a few times, I went back into the Registry Editor and changed the value back from 1 to 0. What is the easy solution to the ccSvcHst????? I can't even get on the Norton's chat line for technical assistance!

Replies

Kudos0

Re: ccSvcHst error message on shut down

I have searched the Norton Users Discussion Forum for an answer to the ccSvcHst error message on shut down and there seems to be no common answer. I have a newly installed Norton's 360 version 2.0 on my Windows XP. I have recently run a full scan and checked for updates, but still get the error message on shut down. I tried one of the remedies from the discussion form where I changed the value from 0 to 1 in the Registry Editor in AutoEndTasks, but I got another error message on shut down: "The instruction at 0x7c918fea referenced memory at 0x9a9329. The memory could not be written." After getting that message a few times, I went back into the Registry Editor and changed the value back from 1 to 0. What is the easy solution to the ccSvcHst????? I can't even get on the Norton's chat line for technical assistance!
Kudos0

Re: ccSvcHst error message on shut down

I am not aware that there is no common answer. There are, to the best of knowledge, two fixes proposed. Both are changes to the registry entries; the 2nd one changes the timeout setting and may, imo, have no effect. However, one user advises that this resolved the problem whilst the 1st change did not. If you want more specifics just ask, but otherwise I assume you read all the threads.

From your information I cannot be sure that the shutdown of ccsvchst is also causing your Instruction memory issue. Could it be another task shutting down and causing the problem.

As you are a Winxp user, have you also applied the zombie workaround. If not, please do so, reboot, and try shutdown again, immediately after the reboot and when the PC seems at idle.

Please bear in mind that the setting to 1 for autoendtaks, affects many tasks and is not specific to ccsvchst. So I would reset the registry, apply the zombie workaround, and they try a shutdown. If this fails and you have no other information to give us, I suggest you endtask, one by one, to see if you can isolate which task is causing the Instruction memory issue.

I hope this helps

Kudos0

Re: ccSvcHst error message on shut down

Sorry, just checking again, I see that usually just before you get ""The instruction at 0x7c918fea ", there should be something like

"

svchost.exe- Application Error

X-"

Next time you get the error, could you see is it starts "The instruction at " or a program file name - Application Error"

Kudos0

Re: ccSvcHst error message on shut down

Edit: Moved this suggestion to it's own thread for exposure, you may like to check it out.  New Thread    

Message Edited by johna on 07-19-2008 11:33 PM
Kudos0

Re: ccSvcHst error message on shut down

I think this case is different because AllanMac had a different error message in his shutdown procedure. I think it merits a little more information and seeing what specific process is not closing and causing the instruction memory issue. I hope AllanMac will repond rather than just applying the patches which may result in his/her not seeing the problem any more in consequence.
Kudos0

Re: ccSvcHst error message on shut down

What information would you like cgoldman? I reset the value back to 0 in the AutoEndTasks. I am not familiar with the zombie workaround method. When I read a bit about it, it seems that I did step one of the workaround by changing the value from 0 to 1. Must you then do steps 2 and 3 for the workaround to work? I am obviously not as computer literate as most of you forum people, so I would appreciate suggested solutions in very simple, step-by-step instructions. Thanks so far for responding to my situation!

Kudos0

Re: ccSvcHst error message on shut down

Hello again

OK, I'm sorry for any confusion. The autoendtasks should be at 1. Please leave it at 1 and not zero.

If you are using XP I suggest applying the zombie workaround in all events.

Here is the workaround

What needs to happen is to unregister one of our dll's - buShell.dll

  • Start a command shell
    • Select Start menu / Run... / type "cmd" without the quotes
  • Next you will change directories to
    • type cd "\Program Files\Common Files\Symantec Shared\Backup" with the quotes
  • Then you will unregister the dll
    • type regsvr32 /u buShell.dll
    • a dialog should be shown with the following text : "DllUnregisterServer in buShell.dll succeeded."

Now if you look in this thread you will see my previous response and question. I set it out again.

Sorry, just checking again, I see that usually just before you get ""The instruction at 0x7c918fea ", there should be something like

"

svchost.exe- Application Error

X-"

Next time you get the error, could you see is it starts "The instruction at " or a program file name - Application Error"

So pleae try again and report exactly what problem you are now having





[edit: fixed HTML.]Message Edited by Allen_K on 07-20-2008 12:50 PM
Kudos0

Re: ccSvcHst error message on shut down

Just installed 360 ver 2, and now get this error at shutdown. ccSvcHst.exe - Apllication error
The instruction at "0x00450044" referenced memory at "0x00450044".  The
memory cound not be "read".
Click on OK to terminate the program
Click on CANCEL to debug the program

I have tried all the "guesses" Symantec e-mailed me, and just tried this latest solution,

Symantec solution

by cgoldman3 - 6/10/08 4:50 PM
In reply to: Latest from Symantec by Wadadly Cooler

Symantec provided this solution.
Go to registry
Edit
Hkey current user
controlPanel
Desktop
Autoendtasks and change 0 to 1.
reboot

but my Autoendtasks value already is 1. Hopefully this annoyance doesn't get worse. I had Systemworks and decided to try 360 when it was time to upgrade. Not really happy with it.

Kudos0

Re: ccSvcHst error message on shut down

Welcome to this forum. Its nice to reply to you again.  Spotted_lady and I have been on a cnet forum. (the cgoldman3 refers to a cnet and not Norton forum).

As I say, I do not know how your autoendtasks became 1, it is not by default. Please leave it as 1. Please make sure we are talking about the same autoendtasks and not the one in Hkey_users.

Please advise your operating system and release.

Go to the Norton 360 main windows, and click on  help& Support, and then about Norton 360, and advise the full version number.

You do not appear to have the standard ccsvchst.exe shutdown issue. So the fixes which I link to below may not assist. However, they are all worth trying.

If you are using Win XP I suggest you also apply the zombie workaround which is posted by me in this thread.

Go here for the details of the other two shutdown amendment.

http://community.norton.com/norton/board/message?board.id=Norton_360&thread.id=2193

readvise your findings please.

Kudos0

Re: ccSvcHst error message on shut down

Operating system-Windows XP/service pack 3

Norton 360 ver 2.3.1.4

The latest try was to send log file info to Symantec Tech support.  Downloaded the tool (SymNRA) and followed the steps.  Fine until step 11 says to reproduce the problem and click finish.  The problem occurs at shutdown, so it is hard to click finish after the system shuts down.  I have not heard back from them.

Kudos0

Re: ccSvcHst error message on shut down

Can I assume that you have now applied the zombie patch and all three of the proposed workarounds in this forum for shutdown issue? DId you notice any change at shutdown at all.
Kudos0

Re: ccSvcHst error message on shut down

I have not tried any of the suggestions here, since I assumed I would get an e-mail back from tech support.  Please list your suggestions again in order of importance, and I will see what happens.  Thanks for trying to help.
Kudos0

Re: ccSvcHst error message on shut down

As you are using WIn XP you should apply the zombie workaround. (msg 7 of 12 of this thread).

As you have shutdown issues you should apply the first workaround and consider applying the other two, Follow Johna message 4 of 12 of this thread.

Kudos0

Re: ccSvcHst error message on shut down

cgoldman,

I set the AutoEndTasks back to 1 in the Registry Editor first. 

When I typed in the Run command cmd, the following line came up:    Documents and Settings\Allan MacLachlan>    

So at the end of that line I typed in cd "\Program Files\Common Files\Symantec Shared\Backup"   and when I pressed "Return", the message came up: "The system cannot find the path specified."

Any suggestions?

Kudos0

Re: ccSvcHst error message on shut down

Try this instead please

cd \

cd c:\program files\common files\symantec shared\backup

 return

If for any reason there is a problem you can do one of the following

cd \

cd c:\program files

 return

and check if that works. If it does hit F3 and add \common files

  return

and if that is OK, F3 again and add \symantec shared

  return

and then F3 and add \backup

then you can see which sub-directory it has a problem with.

Alternatively, bring up Explorer (right click start button, click Explore

navigate to program files and check each sub directory exists then

try again.

Kudos0

Re: ccSvcHst error message on shut down

I followed the first "work-around" posted in message 7 and I didn't get the error at shutdown, but it took a long time to finally turn off.  I will see what happens for the next few days.  Thanks for your help.  I never did hear back from tech support...sure isn't like it used to be.
Kudos0

Re: ccSvcHst error message on shut down

Well thats good. Next you need in your case because you are saying it works but the length of time is an issue, to apply the other two fixes. Go to the link below

link

Kudos0

Re: ccSvcHst error message on shut down

Tried the "HungAppTimeout" fix, and it seemed to help a little with shutdowm timing.  My "AutoEndTasks" was already at 1 so I left that alone.  I will give it a few days and see if behaves.  Thanks again.
Kudos0

Re: ccSvcHst error message on shut down

Sounds like you are getting there. Good luck, and come back if any further issues.
Kudos0

Re: ccSvcHst error message on shut down

Thanks again for all your expertise!
Kudos0

Re: ccSvcHst error message on shut down

Today I typed in cd\Program Files\Common Files\Symantec Shared\Backup and pressed return (this time with no quotation marks) and cd\Program Files\Common Files\Symantec Shared\Backup came up this time with no error message. I then typed in at the end of this line:   regsvr32 /u buShell.dll and pressed return and the message "DllUnregisterServer in buShell.dll succeeded." I then pressed return again and cd\Program Files\Common Files\Symantec Shared\Backup came up. I then closed the Run program. Then when I shut down, the error message: "The execption Privlidge instruction" and I couldn't write down all the numbers in the error message before the computer shut down.

What was I to do after it told me the buShell.dll succeeded in the run program? I also went to Explore and right clicked on the program files, but I had not idea what to look for.

Kudos0

Re: ccSvcHst error message on shut down

I just got the rest of the error message on the second shut down

The exception Privlidge instruction

0xC0000096 occured in application location 0x6fb8f59f

I don't know if this is of any help

Kudos0

Re: ccSvcHst error message on shut down

No that it. You have down the  zombie workaround, you have deregistered bushell.dll and you have a success.

You need to reboot and shutdown again, and see what error messages you are getting. If you continue to get an error, then I am not surprised because as I said, I did not think yours was a classic ccsvchst error on shut down.

As I prepare this, I just seen your 2nd post. Ok you are still getting an error but now different.

The exception Privlidge instruction

0xC0000096 occured in application location 0x6fb8f59f

I need the exact version of your operating system please . I know it is XP but is it XP Home Edition or what, and what SP has been applied 1,2,3?

As I said I am not convinced from the info to date that the problem is any more related to ccsvchst. It could, for all I know, be another program causing the error on shutdown. In that case I would suggest getting Autoruns (Microsoft) and temporarily turning off certain programs from running, but leaving all Norton Symantec untouched.

All I can so far find on the exception privilidge is that it is driver related. Again you might want to check your system devices and make sure there are no yellow marks.

Kudos0

Re: ccSvcHst error message on shut down

When I went into the system properties folder in the control panel, it says I am operating XP Media Centre Edition 2002, SP 2.

You suggested to check my system devices for a yellow mark. How do I get into system devices?

Kudos0

Re: ccSvcHst error message on shut down

I found the device manager and went through all the folders and found no yellow marks. by the way, is there an easier way to get to the device manager other than using the Run command: devmgmt.msc   ?
Kudos0

Re: ccSvcHst error message on shut down

yes, control panel, system, hardware, device manager. I use classic view.

In category view, I think it is Performance & Maintenance, System, hardware.

Sorry I still do not have an answer.

I would suggest downloading Autoruns from Microsoft. Run and go to Logon tab when the status at the bottom shows scanning has finished.

Now the logon shows all progs loaded at startup, if you uncheck the tick box, they will not load the next time, and when you tick the box, it is restored. (do not right mouse click and delete - thats something else). You should be able to figure out what each one does.

Leave anything Symantec and try to turn everything non essential off.

Shutrdown reboot, shutdown and see if error still there.

Sorry I am cluching at straws here. Hopefully something will come up shortly, as I am stumped

Kudos0

Re: ccSvcHst error message on shut down

AllanMac, have you tried the fixes I suggested in post number four of this thread, you haven't made this clear? If not, I suggest you try that fix,  it may just help. Here is the direct link: Link .Message Edited by johna on 07-22-2008 11:20 PM
Kudos0

Re: ccSvcHst error message on shut down

cgoldman:

Today when I shut down, I had the same error message:

ccSvcHst at the top and then, The instruction at 0x7c91fea....The memory could not be written.

I checked the Microsoft website for the Autoruns download and read a bit, but I'm not sure what to turn off and it would seem like a lengthy trial and error exercise.

Do you think trying Johna's suggestion about changing the wait times will have any effect?

How can I get back to my original error message?

Do think that this is caused by Norton's 360?

Kudos0

Re: ccSvcHst error message on shut down

It does not get better does it. So now we are back to the beginning with the same msg as before - yet you have applied Zombie workaround and changed autoendtaks to 1. Last time the shutdown msg was something quite different, and now suddenly you have the original msg. I would check zombie and autoendtasks in registry and make sure they are stil set.

If you are unhappy with Autoruns you could run msconfig from the "Run" command instead, and select selective startup and check everything except "load startup items", then see if the problem is resolved. Another time you go to Startup and selectively add each program back in. As I say Autoruns can do the same, but in my view it is easier to work with.

Yes, you can try Johna;s suggestions. At this point, nobody knows. For one user only, running the 3rd fix worked in removing shutdown issue. I have said here and elsewhere, that I see no logic to it. But if it works for you, then that is great. If not then you simply undo the changes i.e. change them back to their original values.

I have no idea if it is Norton's. The only way is  by disabling all other programs and seeing if the problem goes away. I.e. we try to prove that it is Symantec and nothing else. Sorry I am not very helpful because I have no explanation for your problem.

Kudos0

Re: ccSvcHst error message on shut down

cgoldman: Thanks so much for your help, I'll give those suggestions a try.

Kudos0

Re: ccSvcHst error message on shut down

I had the same problem as Spotted_lady and think that I have fixed it.  I have Norton 360 version 2 on a HP Media Center with Windows XP SP3.  I was getting the error CCSRVHST.exe instruction at "0x00450044" referenced memory at "0x00450044" could not be read.  I ended up deleting the HP Updates out of the Start Up list and the error disapeared. 

Start - then select Run - type in msconfig - select Start up - deselect HP Update.

I hope this helps.

Kudos0

Re: ccSvcHst error message on shut down

I guess I posted my remark too soon!  The error is back!  Sorry!
Kudos0

Re: ccSvcHst error message on shut down

Don't feel bad.  I thought mine was fixed, but I get two errors now.  One says memory can't be read and one says memory can't be written.  So far it is more of an annoyance than a problem.  I am not thrilled with this product, and I never heard back from tech support.

Kudos0

Re: ccSvcHst error message on shut down

I just want to be clear before I try some more trouble shooting on this, have you applied the work arounds I suggested here ? Thanks.Message Edited by johna on 08-05-2008 03:31 AM
Kudos1 Stats

Re: ccSvcHst error message on shut down

The latest error at shutdown is: The instruction at "0x7c91b1fa" referenced memory at 0x00000010.  The memory could not be "written".  Click on OK to terminate the program  Click on CANCEL to debug the program.  I usually get the error that the memory could not be "read", but every 3rd or 4th shutdown I get this one.  Very seldom does it shutdown without one of these two errors.  And still no help from tech support.
Kudos0

Re: ccSvcHst error message on shut down

Hi spotted_lady. Can you please let me know if you applied all the work arounds mentioned two posts up. Thanks
Kudos0

Re: ccSvcHst error message on shut down

see message 16 & 18 for the things I tried.  I can't really say it has helped since I now get another error message.
Kudos0

Re: ccSvcHst error message on shut down

Hi All,

I had approximately the same problem. I didn't have it until I installed Java RE (version 6 update 7). Once I uninstalled it the error message diappeared at shutdown. First I thought it could be the Java Automatic Update service, but it isn't

I have tried older versions (Java 1.4.2 update 17 and Java 5.0) and have the same issue. Seems like Symantec needs to look into this.

Does this also happen with Service Pack 2?

Message Edited by aguseo on 10-03-2008 03:47 AM
Kudos1 Stats

Re: ccSvcHst error message on shut down

aguseo

At this time, the issue has not been narrowed down to a conflict with JRE.  Engineering is investigating the root cause of this issue and it is a top priority for the coming N360v2 patch.  In the interim, there is a work-around to help address this issue.  Please follow the KB doc HERE for this work-around.

Kudos0

Re: ccSvcHst error message on shut down

try this workaround go to msconfig set normal startup not selective startup click apply click restart hey presto error gone did on mine anyway

cheers

Steve (gorby)

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