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Kudos1 Stats

cerber ransomware

Hello !

Since yesterday all my MS-Office files, jpgs, pdfs and so on have a new extension "cerber", there are encrypted and there is no possibility to open. Strange that Norton has not identified this intrusion.To get the solution by the hackers i should by an amount of 0,4 bitcoins thats about 350 Euros.

Is there someone having already encountered such a problem?

Would be nice to know if there is a better solution than paying a ransom.

Thanks in advance and best regards

Hermann

Replies

Kudos0

Re: cerber ransomware

No antivirus 100% prefect. Especially when it comes to ransomware. Best defense is to have all your files backed up externally which every pc owner should be doing anyways. Do you have your files backed either externally or via the cloud? If so then simply replace them. But the first thing you need to do is remove the ransomware. Did you try running a full scan in safe mode? You may also need to run Norton Power Eraser. Here is a tutorial. 

https://malwaretips.com/blogs/remove-cerber-virus/

http://www.bleepingcomputer.com/news/security/the-cerber-ransomware-not-...

Kudos0

Re: cerber ransomware

Also try to remember the last thing you did which caused this. Malware, ransomware and viruses just don't slip onto ones PC without someone clicking on or downloading something. Such as did you click on an unfamiliar email? A random link?
Kudos0

Re: cerber ransomware

Kudos0

Re: cerber ransomware

Arminius369:

Hello !

Since yesterday all my MS-Office files, jpgs, pdfs and so on have a new extension "cerber", there are encrypted and there is no possibility to open. Strange that Norton has not identified this intrusion.To get the solution by the hackers i should by an amount of 0,4 bitcoins thats about 350 Euros.

Is there someone having already encountered such a problem?

Would be nice to know if there is a better solution than paying a ransom.

Thanks in advance and best regards

Hermann

Best defense: protection for local Norton BackUp files by Insight, for example or protection for folders (TrendMicro, BitDefender, Kaspersky). Cloud BackUp - very small store. Antivirus have to give the ability to save data from any active infection.

Kudos0

Re: cerber ransomware

Come again CorvusCorax47? The best protection for ransomware is to have any and all your files backed up to either an external hard drive or via a cloud backup. You can copy and paste your files onto an external drive or there are many free programs to do such a thing. Google Drive, Dropbox or even your ISP has cloud storage. 

Kudos0

Re: cerber ransomware

@Arminius369:

Sorry If I offended you:

Are/were you (still) using business networks with weak password like 123456? If so, please change it in no time.

Have you directly opened infected attachment without a virus check?

Somehow, you're not alone, and the zero-day vulnerability in Office (WERE/are you using outdated Office 365? BTW) can ensure you're targeted by the ransomware... Anyway, you can get sth from the below blog posts: 

BECAUSE:

Basic Antivirus is Just Not Enough Anymore

And had you set your Office to upgrade automatically? Because...

A Microsoft spokesperson, in an email to SCMagazine.com, offered up a slightly different timeline on how quickly the issued was spotted and addressed.
"Office 365 malware protection identified the attack and was updated to block it within hours of its origination on June 22...

Your Q: Is there a better solution(S) than paying a ransom?

A: Below are options can help protect your system from ransomware:

And, if you've activated Norton Security...

please contact Norton Support and/or get the most out of Norton Virus Protection Promise (recommended) in no time to if you have trouble cleaning up cerber ransomware and/or restoring your docs yourself.

Many Norton offerings come with an additional benefit called the Norton Virus Protection Promise, which includes access to Norton experts who can work with you to diagnose and remove viruses should you run into any problems during your subscription. In the unlikely event that Symantec is unable to remove a virus from your device, you may be entitled to a refund of the Norton subscription or Norton bundle (as applicable).

And,  please post back if this or any other comment solves your problem. THX...

OFF-TOPIC RE MT

Cerber

is another PUP? Blog post or, generated junk?

Another issue: how can a starter download so-called antivirus when the computer/smart phone is locked? Try the below lengthy steps?

nakedsecurity.sophos.com/2014/05/19/first-aid-for-android-how-to-unlock-your-ransomed-phone/

Zemana? That item can capture keystrokes, Google indexed.

PUP Hunter PRO: Just TRYING to save the world (U) from cyber threats, A single blog post, at a time, and ONCE & FOR ALL. (A fan of Nadia_Kovacs)
Kudos0

Re: cerber ransomware

@Arminius369:

About Norton Virus Protection Promise

Even though you're using NIS, you may consider enabling the "Norton Automatic Renewal Service" so that you can make the best of your Norton account. For more info, plz pay a visit to http://www.nortonsecurityonline.com/guarantee/

As to file decryption/restoration, the below two links may help U out:

Still, chances are they fail recovering your docs. 

The ransomware author may have upgraded the malware (so-called Cerber Version 2) because of the release of a decryption tool.

If I may ask, were/are you using any other 3rd-party security program like MBAM? If so, those software could cause Norton's SONAR and/or other components to stop working properly, just saying.

PUP Hunter PRO: Just TRYING to save the world (U) from cyber threats, A single blog post, at a time, and ONCE & FOR ALL. (A fan of Nadia_Kovacs)

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