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Certain pages on our site falsely reported as unsafe by Norton Safe Web
Certain pages on our site are falsely reported as unsafe by the Norton Safe web browser extension
For example the pages below
https :// www . wideanglesoftware . com/support/ibackupextractor/how-to-create-backup-of-your-ios-device . php
https : // www . wideanglesoftware . com/support/ibackupextractor/recover-data-lost-iphone . php
https : // www . wideanglesoftware . com/support/touchcopy/how-to-transfer-photos-from-iphone-to-android . php
Here is the report
chrome-extension://fnpbeacklnhmkkilekogeiekaglbmmka/content/ui/blockedPage.html?originalURL=https :// www . wideanglesoftware . com/support/ibackupextractor/how-to-create-backup-of-your-ios-device.php&reportURL=https://safeweb.norton.com/report/show?url=https :// www . wideanglesoftware . com/support/ibackupextractor/how-to-create-backup-of-your-ios-device . php&ulang=en&blockPageType=suspectedbad
Suspicious Website Blocked
You attempted to access:
https :// www . wideanglesoftware . com/support/ibackupextractor/how-to-create-backup-of-your-ios-device . php
For your protection, this web page has been blocked and submitted for review. It is highly recommended that you do NOT visit this page.
When we click on "View Full report", there are no issues, as below.
https://safeweb.norton.com/report/show?url= https : // w ww . wideanglesoftware . com/support/ibackupextractor/how-to-create-backup-of-your-ios-device . php&ulang=en
Our site has hundreds of pages and I can't work our why some of the pages are marked as safe and others not.
A similar support article is marked as safe, as below
https :// www . wideanglesoftware . com/support/touchcopy/how-do-i-copy-whatsapp-messages-from-my-iphone-to-my-pc-mac . php
Can you please investigate what the issue is and fix ASAP?
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Replies
Re: Certain pages on our site falsely reported as unsafe by Norton Safe Web
https://safeweb.norton.com/report/show?url=wideanglesoftware.com
We'll try to raise attention to your concern.
Re: Certain pages on our site falsely reported as unsafe by Norton Safe Web
Hello M_Benson
I will bring this to the attention of the Safe Web Team
Please allow them some time to go over everything.
Have a Good Night and
Thanks.
Re: Certain pages on our site falsely reported as unsafe by Norton Safe Web
Hi floplot
Thanks for getting back to me and for bringing this to the attention of the Safe Web Team.
How long does it normally take to get a resolution? We are still waiting for this to be addressed and are very concerned that our customers cannot access support articles on our site which help them use our software. We are worried that this unjustified reporting by Norton is causing reputational damage to our business, which is entirely based online.
Could you please request for this to be resolved ASAP and for our entire site and all its content to be marked as safe, as the reporting is completely baseless and zero threats have been identified on our site.
Thank you.
Re: Certain pages on our site falsely reported as unsafe by Norton Safe Web
Hello
I can remind the Safe Web Team about your concerns. They are gone now for the weekend. They won't see my request until Sunday night after midnight EDT.
Have a Good Night and
Thanks.
Re: Certain pages on our site falsely reported as unsafe by Norton Safe Web
We're still waiting for a resolution here, it's now been a week since we initially reported the issue.
Can you remind the team again to look into this?
Thank you.
Re: Certain pages on our site falsely reported as unsafe by Norton Safe Web
I tried browsing above URLs on Win10, Chrome 69 with Norton Safe Web 3.1.0.9 and I do not get blocks - is it still an issue?
Re: Certain pages on our site falsely reported as unsafe by Norton Safe Web
Hello M_Benson
Your website is showing as Green OK on Safe Web.
https://safeweb.norton.com/report/show?url=wideanglesoftware.com
If you are still seeing blockages, please take a screenshot and post it here. That would help us to see who and what is blocking your website.
Here are the instructions on how to add a image to your post.
https://community.norton.com/en/forums/how-post-image-forums-0
Have a Good Night and
Thanks.
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