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Kudos0

Certain pages on our site falsely reported as unsafe by Norton Safe Web

Certain pages on our site are falsely reported as unsafe by the Norton Safe web browser extension

For example the pages below

https :// www . wideanglesoftware . com/support/ibackupextractor/how-to-create-backup-of-your-ios-device . php

https : // www . wideanglesoftware . com/support/ibackupextractor/recover-data-lost-iphone . php

https : // www . wideanglesoftware . com/support/touchcopy/how-to-transfer-photos-from-iphone-to-android . php

Here is the report

chrome-extension://fnpbeacklnhmkkilekogeiekaglbmmka/content/ui/blockedPage.html?originalURL=https :// www . wideanglesoftware . com/support/ibackupextractor/how-to-create-backup-of-your-ios-device.php&reportURL=https://safeweb.norton.com/report/show?url=https :// www . wideanglesoftware . com/support/ibackupextractor/how-to-create-backup-of-your-ios-device . php&ulang=en&blockPageType=suspectedbad

Suspicious Website Blocked

You attempted to access:

https :// www . wideanglesoftware . com/support/ibackupextractor/how-to-create-backup-of-your-ios-device . php

For your protection, this web page has been blocked and submitted for review. It is highly recommended that you do NOT visit this page. 
 

When we click on "View Full report", there are no issues, as below.

https://safeweb.norton.com/report/show?url= https : // w ww . wideanglesoftware . com/support/ibackupextractor/how-to-create-backup-of-your-ios-device . php&ulang=en

Our site has hundreds of pages and I can't work our why some of the pages are marked as safe and others not.

A similar support article is marked as safe, as below

https :// www . wideanglesoftware . com/support/touchcopy/how-do-i-copy-whatsapp-messages-from-my-iphone-to-my-pc-mac . php

Can you please investigate what the issue is and fix ASAP?

All the Norton Security Live updates are up to date for us.

Replies

Kudos0

Re: Certain pages on our site falsely reported as unsafe by Norton Safe Web

https://safeweb.norton.com/report/show?url=wideanglesoftware.com

We'll try to raise attention to your concern.

Kudos0

Re: Certain pages on our site falsely reported as unsafe by Norton Safe Web

Hello M_Benson

I will bring this to the attention of the Safe Web Team

Please allow them some time to go over everything.

Have a Good Night and

Thanks.

Success always occurs in private and failure in full view. Windows 7 Pro 64 bit NSBU 22.16.2.22 Core Firmware 270 I E 11
Kudos0

Re: Certain pages on our site falsely reported as unsafe by Norton Safe Web

Hi floplot

Thanks for getting back to me and for bringing this to the attention of the Safe Web Team.

How long does it normally take to get a resolution? We are still waiting for this to be addressed and are very concerned that our customers cannot access support articles on our site which help them use our software. We are worried that this unjustified reporting by Norton is causing reputational damage to our business, which is entirely based online. 

Could you please request for this to be resolved ASAP and for our entire site and all its content to be marked as safe, as the reporting is completely baseless and zero threats have been identified on our site. 

Thank you.

Kudos0

Re: Certain pages on our site falsely reported as unsafe by Norton Safe Web

Hello

I can  remind the Safe Web  Team about your concerns. They are gone now for the weekend. They won't see my request until Sunday night after midnight EDT.

Have a Good Night and

Thanks.

Success always occurs in private and failure in full view. Windows 7 Pro 64 bit NSBU 22.16.2.22 Core Firmware 270 I E 11
Kudos0

Re: Certain pages on our site falsely reported as unsafe by Norton Safe Web

We're still waiting for a resolution here, it's now been a week since we initially reported the issue. 

Can you remind the team again to look into this?

Thank you.  

Kudos0

Re: Certain pages on our site falsely reported as unsafe by Norton Safe Web

I tried browsing above URLs on Win10, Chrome 69 with Norton Safe Web 3.1.0.9 and I do not get blocks - is it still an issue?

Kudos0

Re: Certain pages on our site falsely reported as unsafe by Norton Safe Web

Hello M_Benson

Your website is showing as Green OK on Safe Web.

https://safeweb.norton.com/report/show?url=wideanglesoftware.com

If you are still seeing blockages, please take a screenshot and post it here. That would help us to see who and what is blocking your website.

Here are the instructions on how to add a image to your post.

https://community.norton.com/en/forums/how-post-image-forums-0

Have a Good Night and

Thanks.

Success always occurs in private and failure in full view. Windows 7 Pro 64 bit NSBU 22.16.2.22 Core Firmware 270 I E 11

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