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Changes are better accepted with instructions
Since the latest release of the Norton Product along with Chromes update 65 something, users have lost the Toolbar along with the identify safe simple access. When this change was made why were users not made aware of the change and its impact? It would be most useful to have instructions as to how to ensure that the web site is safe along with how to access the identity safe.
I have not liked the changes with the product but as a user I dislike even more the releasing of a product without a list of changes and how to use the tools which have been embedded for many many years. As a company I understand the backlash that has and will continue to occur as time moves forward but you will not have new users recommended by people who have used the tool for many years and that will just mean that people will migrate to other solutions and the company as we see it today will exist as something else.
I am glad to say that I have had any issues with issues since day one of using the tool and of that I am thankful. The biggest problems is that you just never know what is going to occur from day to day, which means that I need to have a backup solution to the tools I rely on. I spend too many hours on a computer to constantly look up passwords for every site I visit or worry if the site I am on is protected.
I originally started with this tool as it was simple and helpful to use, I knew I could count on these two issues to be there and thus it was forgotten from daily activities. Lets start thinking about how your users use the tool and not so much that one web site needs to update their system to show their page in a different format if users are using a tool which blocks the logout selection. If the Norton users have simple accurate access to how to use the tool then everyone will be able to focus on just using the tool with all the bells and whistles.