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Kudos1 Stats

Changes are better accepted with instructions

Since the latest release of the Norton Product along with Chromes update 65 something, users have lost the Toolbar along with the identify safe simple access.  When this change was made why were users not made aware of the change and its impact?  It would be most useful to have instructions as to how to ensure that the web site is safe along with how to access the identity safe.  

I have not liked the changes with the product but as a user I dislike even more the releasing of a product without a list of changes and how to use the tools which have been embedded for many many years.  As a company I understand the backlash that has and will continue to occur as time moves forward but you will not have new users recommended by people who have used the tool for many years and that will just mean that people will migrate to other solutions and the company as we see it today will exist as something else.

I am glad to say that I have had any issues with issues since day one of using the tool and of that I am thankful.  The biggest problems is that you just never know what is going to occur from day to day, which means that I need to have a backup solution to the tools I rely on. I spend too many hours on a computer to constantly look up passwords for every site I visit or worry if the site I am on is protected.

I originally started with this tool as it was simple and helpful to use, I knew I could count on these two issues to be there and thus it was forgotten from daily activities.  Lets start thinking about how your users use the tool and not so much that one web site needs to update their system to show their page in a different format if users are using a tool which blocks the logout selection.  If the Norton users have simple accurate access to how to use the tool then everyone will be able to focus on just using the tool with all the bells and whistles.

Replies

Kudos1 Stats

Re: Changes are better accepted with instructions

Hello

Welcome to the Norton Community Forums

Please see if this will help you.

https://support.norton.com/sp/en/us/home/current/solutions/v125566167_EndUserProfile_en_us

Please let us know if it has helped.

Have a Nice Day and

Thanks.

Success always occurs in private and failure in full view. Windows 7 Pro 64 bit NSBU 22.17.0.183 Core Firmware 282 I E 11 Chrome latest version.
Kudos0

Re: Changes are better accepted with instructions

PGG23 The best search resource is here: https://support.norton.com/sp/en/us/home/current/info?abproduct=home&abversion=1&entsrc=redirect_pubweb&pvid=f-home

Another is keeping track of changelogs in the updates to Chrome. As you will see from the link Chrome is being used by tons of users while fluctuating between BETA/DEV releases. https://chromereleases.googleblog.com/

Cheers

Retired military (Navy 1980-2002) AO1 (AW) Aviation Warfare Specialist "From DOS to Windows10 what a journey it has been" / MS Certified Professional / Windows 10 Professional x 64 version 1809 / build 17763.437 / NCSP 22.17.0.183 / Norton Core v.282 on Android 1.93
Kudos0

Re: Changes are better accepted with instructions

deleted by me. duplicate link.

Success always occurs in private and failure in full view. Windows 7 Pro 64 bit NSBU 22.17.0.183 Core Firmware 282 I E 11 Chrome latest version.

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