• All Community
    • All Community
    • Forums
    • Ideas
    • Blogs
Advanced

Not what you are looking for? Ask the experts!

This forum thread needs a solution.
Kudos0

Child’s device unlocked with PIN

My child has found a "glitch" in the control software and can access the device and all applications anytime she wants.  Thankfully when asked the answer was simply....if you open and close an app really quickly you can then open the app and have full access just like unlocking with the PIN. 

I guess I just paid for the full version after the 30 day trial too late.  Please fix the product so others can be protected.  My child is an expert and finding glitches!

Replies

Kudos0

Re: Child’s device unlocked with PIN

Hi @Jim Smith 1567,

    Thank you for sharing your observation. We apologize for the inconvenience caused. Can you kindly help us understand the issue better by sharing details like your device model, and may be a video demonstrating the issue?

Thanks and regards,
Padmanabhan
Norton Family team

This thread is closed from further comment. Please visit the forum to start a new thread.