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Kudos0

Child bypasses time restriction.

Hello,

My child somehow exceeds time restrictions. He asks for additional time, and then some how continues playing games and using pc.

Requests aren't approved, please advice how can he bypass restrictions. 

Replies

Kudos0

Re: Child bypasses time restriction.

Hi UGNE_P

Thanks for reaching out to Norton Family Forum.

Could you please check if the Norton Family product is running on the windows device?
If the windows device is monitored properly, Norton Family tray icon will be available with a green tick mark.

If the Norton Family tray icon is not running on the windows device, please restart the windows device and check again.

Kindly check and let us know your observations.

Thanks
Norton Family Team

Kudos0

Re: Child bypasses time restriction.

Program runs, when notifications popup he some how makes moves it to back ground and continues to play. Only thing i noticed that request is send always. 

Kudos0

Re: Child bypasses time restriction.

Thanks for the details.

We would like to have a remote session to investigate and analyze the issue further.
We have sent you a private message with details for the same. Could you please respond with your convenient time via private message?

Thanks,
Norton Family Team

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