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Kudos0

Child can't see YouTube even when I allow it

We have 360 Premier Edition, installed on a PC that runs Windows 7 and uses Mozilla Firefox as a browser.  When I check for updates for Norton, it says we have the most up-to-date version.

I entered youtube.com into the "specific websites to allow" field for my son on Norton Family's House Rules section for my son. But my son was still unable to visit YouTube.

So I then selected "Give a warning but allow (my son) on the site anyway" in the 'How do you want to supervise Web activity?' section. But my son was still unable to visit YouTube.

So I then turned off Web Supervision for my son altogether.  But my son is still unable to visit YouTube.

Any suggestion for this problem? Thanks.

Labels: YouTube

Replies

Accepted Solution
Kudos0

Re: Child can't see YouTube even when I allow it

Hi aleynabern,

Can you please click the Norton Family icon in the system tray on the PC and select “Update House Rules” to see if that helps?

Thanks,

Katie

Thanks Katie
Kudos0

Re: Child can't see YouTube even when I allow it

This worked! Thank you!

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