• All Community
    • All Community
    • Forums
    • Ideas
    • Blogs
Advanced

Not what you are looking for? Ask the experts!

This forum thread needs a solution.
Kudos1 Stats

Child change the timezone on Windows PC again - Norton Family not working

Dear Norton,

The child changed the timezone again on Windows and nothing was reported. Norton Family really needs to fix this as I paid for this. Please don't ask me what happened, you know there is a loophole in the norton family system where the child can just change the timezone or have two windows timezone and nothing will be reported. Please block this loophole and fix it.

Replies

Kudos0

Re: Child change the timezone on Windows PC again - Norton Family not working

I PAID THIS PRODUCT FOR ANOTHER YEAR, AND THIS IS WHAT I GET FROM THIS PRODUCT?

Kudos1 Stats

Re: Child change the timezone on Windows PC again - Norton Family not working

Hi Basdy Tna,

Norton Family doesn't restrict users to change the time or Time zones, as it is a Windows feature. We will be sending an alert to parents when the child changes time or time zone in their machine.

Since you are getting the alert.  Can you please let me know 

1. What version of Norton Family is installed on the child's machine.  To find version number, please click the Norton Family icon in the system tray and select “About Norton Family”. 

2. If the child's Windows account has Administrative rights or limited rights.

Thanks

Katie

Thanks Katie
Kudos0

Re: Child change the timezone on Windows PC again - Norton Family not working

Hi Katie,

I checked the computer, norton family is still on, this usually happens when the child change the timezone. 

However, can you make the program to be timeless so that anything that doesn't coincide with time will also be reported? Because I will be going overseas for a work trip soon and I have no time to check the computer again, and then at that time, your program will not report anything.

I think the best way, is Norton family should run on its own time which can be set by the parent in the norton family account webpage, instead of relying on the Windows timezone.

I did not get any timezone alert from norton family but I only get an alert that says there is no report for 2 weeks on the computer.

The computer has limited rights.

Is there a way to set the rights so that the windows time cannot be changed?

Be aware that the timezone can also be change in the bios


 

Kudos0

Re: Child change the timezone on Windows PC again - Norton Family not working

Hi Katie,

I have found the way to fix this, and it is under the local user policy in the windows system which can deny access by other user groups and be removed to prevent the change of date and time. 

However, I would like to know, does the change of date and time affects the blockings?

I was hoping if your engineers could fix this loophole in the local user policy, so that norton family can lock it right away instead of users have to manually remove them.

Also, I still do not see any video supervision for android phones, I believe Norton company doesn't actually care about its users.

Kudos0

Re: Child change the timezone on Windows PC again - Norton Family not working

Hi Basdy,

Changing of date and time doesn't affect blocking websites.

I will report the information about local user policy to the team for further investigation.

As for video supervision, The Norton Family program currently monitors Windows devices, not Android devices.  It's on the product feature development list for the team to work on.

Thanks

Katie

Thanks Katie
Kudos0

Re: Child change the timezone on Windows PC again - Norton Family not working

Hi Basdy,

Parents can restrict standard users to change time/time zone manually in Local user policy.  NF would send alerts for time and time zone changes

Just some additional information: Standard users won't be able to change time zone in Win10.

Thanks

Katie

Thanks Katie
Kudos0

Re: Child change the timezone on Windows PC again - Norton Family not working

Related thread:  "Blocked hours circumvented by changing PC clock", started by @jedi4jesus.

Kudos0

Re: Child change the timezone on Windows PC again - Norton Family not working

Dear Basdy:

Your child is clearly a crafty one.

Don't put your full trust in Norton Family — or in any parental-control software package.  There are ways for a crafty child to bypass all of them, and changing the system clock is only one of the ways.  There are also other ways.

You should also take special steps in order to prevent your child from using a Unix live CD to bypass Norton Family altogether.  You can pay a technician to help you.  (Full disclosure:  I am a technician.)

As well, if the computer is a laptop, lock it to a desk in a public place.  If it includes a Kensington security slot, use that to lock the machine to the desk.  Otherwise, use a video-port key lock or other lock.  You can even epoxy a locking-cable receptor onto the laptop's case.  You can bring the computer to a store; the salesperson can recommend a locking product which will both meet your needs and maximize his or her sales commission.  :)

Remember that Windows 10's new Web browser, "Microsoft Edge", is still difficult or impossible to monitor or filter.  The current version of Norton Family cannot monitor or filter it.  If you do upgrade to Windows 10 right now, you may want to pay a technician to disable Microsoft Edge.

Security is hard work.  Good for you, for caring.

Kudos0

Re: Child change the timezone on Windows PC again - Norton Family not working

Hi Tealhill,


I appreciate your reply, I have been waiting for a technician to answer, I have feeling that the Norton engineers are actually not doing their work, except eating their salary every monthand I also think that Norton has some kind of special treatment towards Google products and Microsoft's Windows, as the restriction on these two are fairly loose, I believe their engineers, with all their IT graduates taking the job positions, can actually engineer something better than this.

Kudos0

Re: Child change the timezone on Windows PC again - Norton Family not working

Hi Basdy,

Thank you for sharing your thought with us.  Norton Family team has been working very hard adding new features and enhancing functionalities for browsers and devices we support.  As you know, these browsers and devices from different companies and manufactures are designed innovatively and they have various schedule updates.  We treat all browsers and devices that we support equally and provide the best services helping parents keep their children safe online.

Thanks

Katie

Thanks Katie
Kudos0

Re: Child change the timezone on Windows PC again - Norton Family not working

Hi Katie,

The reality here is that people paid for your product and your product doesn't work.

I see a lot of parents having to come on here and complaint when they should be doing their job or be at work and let the program run by itself!

 

Kudos0

Re: Child change the timezone on Windows PC again - Norton Family not working

Hi Basdy,

We understand your concern and your feedback is being evaluated by the engineering team. Once we have an update, we'll share with this group right away. At the same time, I am hoping the alerts provided by Norton Family when the child does change the time/time zone will help you monitor such activities.

Thank you

Kudos0

Re: Child change the timezone on Windows PC again - Norton Family not working

Hi Surganes,

There's no alert at all. There has been no report at all for 3 months, even when I already locked the local user policy to not be able to change to timezone.

As I've stated before, the child has changed the timezone and there's no activity for 3 months. Your product is horrible. I would like to get a refund for this without returning the product. I've already restricted the windows timezone change in the child's computer, but there's still no activity reported. 

I'm going out of town soon for work, I don't have time to monitor and fix and call you guys to check whether this product is working or not!

Katie, Norton needs to drop the part where you have to approach your child to talk about it. People don't have time! We want a product that works while we're at work. Just let the product do its job and stop leaving room for discussions!

Seriously, what is the point of buying this product if it can be turned off easily?

Tell me something, if I am out of town for work for a year, and then norton family doesn't work for a year, you want me to go back home and check on the product and call you guys to fix it? All parents are not 24/7 nanny, we got work to do, your program is the nanny. So please, make it work and make it flawless.

Kudos0

Re: Child change the timezone on Windows PC again - Norton Family not working

Note: I realize that time and date and timezone can be changed anywhere on the PC. Either BIOS (Where password can be set) or removing the motherboard battery (Where BIOS can be resetted, but putting a padlock on the PC would block this).

However, the best thing to do, is for Norton Family to go timeless, or using its own online time set by the parents' online account rather than computer time. I notice that the reason why there is no report, is just because of the time actually, if you remove the time, I'm sure there is some logs can still be read, because I have been blocking using the network router, and I realize that the router is doing a better job at blocking websites than Norton Family, as there is no time required for it to run. 

Kudos0

Re: Child change the timezone on Windows PC again - Norton Family not working

Hi Basdy,

Thanks for sharing the information with us.   We will check into why you don't receive alert emails as Norton Family sends an alert email to parents when a child changes the time/time zone.

Thanks

Katie

Thanks Katie
Kudos0

Re: Child change the timezone on Windows PC again - Norton Family not working

deleted

Kudos0

Re: Child change the timezone on Windows PC again - Norton Family not working

Dear Katie, 

Do we have a solution for this yet?

Also, do realise that many of the flaws in Norton Family discussed here in the forum can be found through Google search, and you might want Norton to privatised the postings in this forum.

Kudos0

Re: Child change the timezone on Windows PC again - Norton Family not working

Hi Basdy,

Norton Family sends parent alert when child changes time.   You mentioned in your previous post that you had found the way to fix this, and it is under the local user policy in the windows system which can deny access by other user groups and be removed to prevent the change of date and time.  Does it work well for you?  

We are checking into the issue why you are not receiving email alert.

Thanks

Katie

Thanks Katie
Kudos0

Re: Child change the timezone on Windows PC again - Norton Family not working

Hi Katie,

It seems that NF on the android system is running well, I've checked and tried it myself, time changes doesn't affect the NF program, which is quite a success for NF on the android side. With the exception of not having a video supervision (which irritates other users).

Can we implement the same tactics on NF for pc / mac ? It seems like your engineers has done something on the android system.

I didn't even have to update the version, which was great.

Can we do the same thing on NF for pc / mac, where the system can just automatically updates itself to lock these gaps in the program?

 

Kudos0

Re: Child change the timezone on Windows PC again - Norton Family not working

Hi Basdy,

Thanks for the valuable feedback. I'll pass along the information to the team.

Thanks

Katie

Thanks Katie
Kudos0

Re: Child change the timezone on Windows PC again - Norton Family not working

Hi Katie,

Actually, what I'm asking for is not much, just:

1. Fix the time zone and additional clock issue on Windows (So that the child cannot change any timing from anywhere on the computer) , and get NF to start reporting on my account again, without me having to go to the computer to reinstall everything again every time. NF needs to have its own clock.

2. Video supervision on android, plus manual blocking of certain videos and channels.

3. Heighten restriction for Google Chrome, such as locking the NF extension on it.

If your engineers do these things, I basically will stop complaining and there will be less complaints from other parents on this forum as well, as I realise that the same issues has been brought up lately.

Kudos0

Re: Child change the timezone on Windows PC again - Norton Family not working

Hi Basdy,

Thanks for the detailed information.  I'll pass them to the team.

Thanks

Katie

Thanks Katie
Kudos0

Re: Child change the timezone on Windows PC again - Norton Family not working

Hi Katie,

So far my norton family is not detecting anything.

Please fix this timezone issue quickly.

This thread is closed from further comment. Please visit the forum to start a new thread.