• All Community
    • All Community
    • Forums
    • Ideas
    • Blogs
Advanced

Not what you are looking for? Ask the experts!

Kudos0

Child Profile Vanished, So Has Norton Family

My child's profile completely vanished from Norton Family...there was no sign of it in the online parents portal.

For me, that was the last straw. I'm not going to uninstall and reinstall Norton Family again. This time I uninstalled without reinstalling.

For the time being I will rely on OpenDNS for web filtering and my router for time control, until I find a product to replace Norton Family.

Replies

Kudos0

Re: Child Profile Vanished, So Has Norton Family

My child's profile completely vanished from Norton Family...there was no sign of it in the online parents portal.

For me, that was the last straw. I'm not going to uninstall and reinstall Norton Family again. This time I uninstalled without reinstalling.

For the time being I will rely on OpenDNS for web filtering and my router for time control, until I find a product to replace Norton Family.

Kudos0

Re: Child Profile Vanished, So Has Norton Family

Hi Bulldoggy,

We haven't been able to reproduce the issue and haven't heard any other reports regarding profiles disappearing issue.  Can you please send us your Norton Family account email address by private message via the forum, so we can check into your account specifically?  

Thanks,

Katie

Thanks Katie

This thread is closed from further comment. Please visit the forum to start a new thread.