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Kudos0

Child removing Norton Family with Factory reset on phone

Can anyone tell me if it is possible for a child to perform a factory reset on a Motorola android phone to remove Norton Family?

Replies

Kudos0

Re: Child removing Norton Family with Factory reset on phone

Hi

Pretty sure a factory wipe resets the phone back to stock setup (as if new requiring setup)

Not sure about your Motorola, but it looks like phones with Android 5.1 has some sort of protection in the phone OS to require google authentication after a factory wipe.  Other android manufactures also implement versions (My Samsung has something tied to my Samsung Account)

If you enable the factory reset protection, and keep the google user and password away from your child, then you can at least stop them from doing anything with the phone after they factory wipe it.  They'd have to come back to you to activate (allowing you to re-lock the phone again)

This link gives some details: https://www.androidcentral.com/factory-reset-protection-what-you-need-know

Good Luck

Kudos0

Re: Child removing Norton Family with Factory reset on phone

@JAJ278  It IS indeed possible for a child to perform a factory reset on a device that is not protected from that. The solution is to install "App Lock App" on their devices to prevent that.  https://my.norton.com/Mobile/AppLock This is TOTALLY free.

Cheers

"From DOS to Windows10 what a journey it has been" / MS Certified Professional / Windows Server 2016 Essentials / Windows 10 Professional x 64 version 1903 / build 18362.356 / N360 Deluxe 22.19.8.65 / Norton Core v.282 on Android 2.00
Kudos0

Re: Child removing Norton Family with Factory reset on phone

@JAJ278 How did you make out with your issue? Please let us know if we can assist further. Cheers

"From DOS to Windows10 what a journey it has been" / MS Certified Professional / Windows Server 2016 Essentials / Windows 10 Professional x 64 version 1903 / build 18362.356 / N360 Deluxe 22.19.8.65 / Norton Core v.282 on Android 2.00
Kudos1 Stats

Re: Child removing Norton Family with Factory reset on phone

I have solved the problem thanks. We just told him that if he resets the phone we will take it away from him. There really wasn't another way to do it without rendering the phone useless as anything else but a phone with six emergency numbers on it.

Thanks for the suggestions anyway. Maybe there is something Norton could introduce to allow use of all the functions of the phone within the House Rules, but to prevent a factory reset without permission.

Kudos0

Re: Child removing Norton Family with Factory reset on phone

Great news!! Please mark the thread as solved if you'd be so kind. Glad you got things worked out.

Cheers

"From DOS to Windows10 what a journey it has been" / MS Certified Professional / Windows Server 2016 Essentials / Windows 10 Professional x 64 version 1903 / build 18362.356 / N360 Deluxe 22.19.8.65 / Norton Core v.282 on Android 2.00

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