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child is unable to receive calls from designated contact

my child is able to make phone calls to the designated contact number when the phone is locked, which is fine; however it can't receive any calls from that number; as soon as I call my child on his android phone it rings but then then immediately terminates the call



Re: child is unable to receive calls from designated contact


     Please share the following details to nortonfamily_support@symantec.com:

  • Norton Family account's email address
  • Share Debug logs
    • Steps to collect debug logs:
      • Open Norton Family app->Tap on profile picture in top left corner
      • Select the last option ‘Contact Us’ from the menu
      • Enable Debug logs
      • Reproduce the issue (Send messages to few contacts)
      • Open Norton Family app->Navigate to 'Contact Us'->Tap on 'Send Email'->Select an email client app(e.g. Gmail)
      • Enter nortonfamily_support@symantec.com as email address in the 'To' field (logs will be auto-attached) and send it.

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