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Kudos0

child is unable to receive calls from designated contact

my child is able to make phone calls to the designated contact number when the phone is locked, which is fine; however it can't receive any calls from that number; as soon as I call my child on his android phone it rings but then then immediately terminates the call

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Kudos0

Re: child is unable to receive calls from designated contact

Hi HWP,

     Please share the following details to nortonfamily_support@symantec.com:

  • Norton Family account's email address
  • Share Debug logs
    • Steps to collect debug logs:
      • Open Norton Family app->Tap on profile picture in top left corner
      • Select the last option ‘Contact Us’ from the menu
      • Enable Debug logs
      • Reproduce the issue (Send messages to few contacts)
      • Open Norton Family app->Navigate to 'Contact Us'->Tap on 'Send Email'->Select an email client app(e.g. Gmail)
      • Enter nortonfamily_support@symantec.com as email address in the 'To' field (logs will be auto-attached) and send it.

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