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Kudos0

The children on my account were deleted.

Norton has stopped working on both phones I have it installed on. It is showing as being installed on the devices as an app but the icon is no longer at the top of the screens, and it is not blocking or recording any website visits. When I log into my norton account it is showing that there have been no children added but showed the devices. Next to the devices it says this device is not protected. I just did the upgrade to the newest version on one one phone last night to see if that would fix it and it didn't.
Labels: , LiveUpdate, Settings

Replies

Kudos0

Re: The children on my account were deleted.

Norton has stopped working on both phones I have it installed on. It is showing as being installed on the devices as an app but the icon is no longer at the top of the screens, and it is not blocking or recording any website visits. When I log into my norton account it is showing that there have been no children added but showed the devices. Next to the devices it says this device is not protected. I just did the upgrade to the newest version on one one phone last night to see if that would fix it and it didn't.
Kudos0

Re: The children on my account were deleted.

Hi MEJ,

Can you please send your Norton Family account email address to me by Private Message via the Forum, so we can check into this.

Thanks

Katie

Thanks Katie
Kudos0

Re: The children on my account were deleted.

Katie, I was able to uninstall and reinstall the application and delete and add the children again. It now works.
However, it does not send me a notification when one of the children on the account opens a private browser. Unfortunately this is the child I would rather it notify me with. How would I get this working again? I have unchecked and rechecked the box for it to notify me but that does nothing.
Kudos0

Re: The children on my account were deleted.

Hi MEJ,

Thanks for the update.  Are you referring to Android phone?  If so, please make sure you have the latest Norton Family 3.0 version.

Thanks

Katie

Thanks Katie
Kudos0

Re: The children on my account were deleted.

Yes, it is the android phone. I just updated it recently, but I will check when they get home and make sure. If it is the 3.0 version I will reply on here for more input. Thank you.
Kudos0

Re: The children on my account were deleted.

MEJ,

The Norton Family for Android sends alert message for incognito mode every 8 hours.

Thanks

Katie

Thanks Katie

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