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Kudos0

Chrome issues with Norton?

I have Norton with LifeLock installed on my PC.  The only issue I have is with Chrome.  With a single tab open screen, there are 17 threads running due to Norton.  It is costing my 10% of my processor and a Gig of RAM.

If I open more tabs, the memory usage gets worse.  More than 3 tabs and Youtube won't play right...  

It does the same thing in Opera as well as Firefox though not as bad.  

I have a laptop with an i7-8750H CPU, 16G of RAM, Windows 10 (64 bit)

Suggestions?

Replies

Kudos0

Re: Chrome issues with Norton?

Hello Richard. Could you please post a screenshot for us to review? Here are instructions regarding how to do that.

Cheers

"From DOS to Windows10 what a journey it has been" / MS Certified Professional / Windows 10 Home / Professional x 64 version 1903 / build 18362.239 / N360 Deluxe 22.17.3.50 / Norton Core v.282 on Android 2.00
Kudos0

Re: Chrome issues with Norton?

Kudos1 Stats

Re: Chrome issues with Norton?

Hi, Richard. Chrome has been a memory hog for some time now.

Have you tried running Live Update manually until Norton is up to date, restarting and then seeing if Chrome's memory usage settles down.

If not, a reset or re-install of Chrome often helps.

Additionally, disabling Fast Start Up and maybe Hibernation, will also make a difference.

Fast Start Up in particular, is known to cause issues.

Windows 10 Home X 64
Kudos0

Re: Chrome issues with Norton?

Don't use fast start up

Kudos2 Stats

Re: Chrome issues with Norton?

Richard Fox 68:

With a single tab open screen, there are 17 threads running due to Norton.  It is costing my 10% of my processor and a Gig of RAM.....If I open more tabs, the memory usage gets worse....

Hi RIchard Fox 68:

Your screenshot resolution is a bit low but it looks like some of the Norton browser extensions (Norton Safe Web, Norton Password Manager, etc.) that are listed in the Norton support article Add the Norton Browser Extensions are enabled.  If you disable those extensions in Chrome (Settings | More Tools | Extensions) do you see a significant decrease in your RAM consumption?

The BleepingComputer article How to Open and Use the Google Chrome Task Manager has some good hints for finding how much CPU, RAM and network bandwidth is consumed by your browser extensions and other running processes. It might help if you could post a screenshot of your Google Chrome Task Manager that shows the resource usage of your Norton extensions and/or processes in your browser.  The  How-To Geek article Why Does Chrome Have So Many Open Processes? has a good overview of how multi-processing works in Chrome and how web apps and plug-ins run in separate processes from the browser itself.
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32-bit Vista Home Premium SP2 * Firefox ESR v52.9.0 * Norton Security Deluxe v22.15.2.22

Kudos0

Re: Chrome issues with Norton?

Hi Richard Fox 68:

Have you had any success isolating the cause of your high CPU and RAM consumption by Norton?  I don't know if your problems are related, but user jn4fulllife started a thread High CPU yesterday and their symptoms sound similar to yours.

I also found an older thread Norton Password Manager Causing Considerable Slowdown in Chrome from Feb 2019 but Norton employee Matt Powers (user MJP) never posted back with a status update and that thread was locked after 30 days of inactivity without an apparent solution.
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32-bit Vista Home Premium SP2 * Firefox ESR v52.9.0 * Norton Security Deluxe v22.15.2.22

Kudos0

Re: Chrome issues with Norton?

FWIW ~

one tab

four tabs

one tab
four tabs

one tab

ten tabs

ten tabs Safe Web off

Kudos0

Re: Chrome issues with Norton?

3 tabs

Kudos1 Stats

Re: Chrome issues with Norton?

three tabs

Kudos0

Re: Chrome issues with Norton?

actually my last post was only 2 tabs not 3

Kudos0

Re: Chrome issues with Norton?

and Chrome Task Manager ?

Kudos0

Re: Chrome issues with Norton?

280,000k

Kudos0

Re: Chrome issues with Norton?

and my Memory footprint <here> = 504,688k

RE:

I have Norton with LifeLock installed on my PC.  The only issue I have is with Chrome.  With a single tab open screen, there are 17 threads running due to Norton.  It is costing my 10% of my processor and a Gig of RAM.

If I open more tabs, t
he memory usage gets worse.  More than 3 tabs and Youtube won't play right...  

Sorry, IDK regarding  "Youtube won't play right" .. other than I have Norton Security (no LifeLock features).
Norton Security - 22.17.2.46
Windows 10 Home - i5-8265U Processor - 8GB DDR4 RAM

Kudos2 Stats

Re: Chrome issues with Norton?

Richard Fox 68:

I have Norton with LifeLock installed on my PC.  The only issue I have is with Chrome.  With a single tab open screen, there are 17 threads running due to Norton.  It is costing my 10% of my processor and a Gig of RAM.

If I open more tabs, the memory usage gets worse.  More than 3 tabs and Youtube won't play right...

... actually my last post was only 2 tabs not 3...

Hi Richard Fox 68:

Do you have a discrete graphics card (e.g., NVIDIA GeForce, AMD Radeon, etc.), and if so what is the make/model and graphics driver version? When you posted today's screenshot (1,832.9 MB RAM consumed by chrome.exe) were both those open tabs on Youtube.com or some other graphics-intensive site (e.g., online gaming)?  It would still be helpful if you could post an actual screenshot of your Google Chrome Task Manager as requested <here> so we can see the memory and CPU footprint of your Norton resources (e.g., Norton Safe Web, Norton Password Manager, etc.), because I'm not entirely certain how you determined that "there are 17 threads running due to Norton".

We aren't discounting that Norton is involved.  There was a recent issue reported in this forum where Chrome and Firefox browsers would intermittently freeze - see Grey Wolf's April 2019 thread Loading Circle on Cursor.  The Norton v22.17.1.50 product update (rel. 29-Apr-2019) was supposed to fix this problem but some of the later posts in Grey Wolf's thread note that these browser freezes still persist for some Norton users, and Symantec employee Sunil_GA has not responded to users still experiencing this issue.  My own Firefox ESR started experiencing intermittent crashes that always have the signature ipseng32.dll | js::HelperThread::handleParseWorkload after Norton's Intrusion Prevention driver IPSEng32.dll was updated to v17.1.0.222 on 15-Apr-2019 (see my latest crash report <here>). And there's always the possibility your problem has something to do with Google recent policy change to begin preventing .DLL injection into Chrome (Mozilla is rolling out a similar policy for Firefox as reported <here>), which has affected the functionality of antivirus anti-exploit modules like Norton's Exploit Prevention - see the discussion in bjm_'s thread Security News.
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32-bit Vista Home Premium SP2 * Firefox ESR v52.9.0 * Norton Security Deluxe v22.15.2.22
HP Pavilion dv6835ca, Intel Core2Duo T5550 @ 1.83 GHz, 3 GB RAM, NVIDIA GeForce 8400M GS

Kudos1 Stats

Re: Chrome issues with Norton?

FWIW ~ with YouTube video

Kudos0

Re: Chrome issues with Norton?

Hi Richard Fox 68:

I don't have any Norton add-ons installed in my FF ESR browser, but bjm_'s screenshot <here> of his Google Chrome Task Manager shows over 330 MB of RAM (199.024 MB + 130.840 MB) being used by the Norton Password Manager and Norton Safe Web browser extensions if he browses to Youtube.  Do you see something similar, and if so, did you try disabling your Norton extensions as suggested <here> to see if your CPU and RAM consumption drops significantly?
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32-bit Vista Home Premium SP2 * Firefox ESR v52.9.0 * Norton Security Deluxe v22.15.2.22

Kudos0

Re: Chrome issues with Norton?

lmacri:

Hi Richard Fox 68:

I don't have any Norton add-ons installed in my FF ESR browser, but bjm_'s screenshot <here> of his Google Chrome Task Manager shows over 330 MB (199.024 MB + 130.840 MB) of RAM being used by the Norton Password Manager and Norton Safe Web browser extensions if he browses to Youtube.  Do you see something similar, and if so, did you try disabling your Norton extensions as suggested <here> to see if your CPU and RAM consumption drops significantly?

Note: only run Norton Safe Web Extension.   199,024K is Norton video.  

Kudos0

Re: Chrome issues with Norton?

bjm_:

Note: only run Norton Safe Web Extension.   199,024K is Norton video.  

Hi bjm_:

Thanks for the clarification.  I saw the words "Norton Password Manager" and didn't realize that was in the title of the video.  It certainly makes the point, though, that graphics-intensive tabs can consume a high amount of RAM.
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32-bit Vista Home Premium SP2 * Firefox ESR v52.9.0 * Norton Security Deluxe v22.15.2.22

Kudos0

Re: Chrome issues with Norton?

Hi @Richard Fox 68

Please update Community. 
Please post progress.  

Thanks

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