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Kudos0

chrome norton toolbar disappeared redux

I have had a problem with the toolbar disappearing in Chrome.  I have reviewed the many discussions on this problem and have solved it several times by uninstalling the toolbar and chrome and then reinstalling them.  This has temporarily solved the problem, the latest iteration of this was a couple of days ago, the toolbar is back but now I am getting the occasional error "the Norton extension for Chrome cannot communicate with the Norton Internet Security application"

What in the bloody heck is going on and is there a solution for these Chrome issues?  

I am running Windows 7 home premium.

Jerry

Replies

Kudos0

Re: chrome norton toolbar disappeared redux

2:29 A.M. EST Dec. 26, 2016

I have the same problem but, I am using Windows 10 with Google Chrome.  The same thing add security tool bar, check for live updates, restart laptop, check extension in Google Settings and it shows it is installed.  BUT, the the Tool Bar upper right of Google, it is not showing.  This is getting old Norton!

Kudos0

Re: chrome norton toolbar disappeared redux

Is your Chrome up to date?
Kudos0

Re: chrome norton toolbar disappeared redux

Version 55.0.2883.87 m (64-bit)

This is where I am with Chrome.

Norton Security Toolbar

 2016.0.2.3

Liveupdate says no updates needed.

Anyone have any ideas?

Kudos0

Re: chrome norton toolbar disappeared redux

The latest wrinkle is a popup window asking me to install the Norton security extensions!!!  Of course the toolbar was fully visible at the time, further clicking install took me to a web site that showed all were installed.

Norton please get your act together and fix these problems!  This nonsense goes back months if not years!

Kudos0

Re: chrome norton toolbar disappeared redux

Just logged into my Windows 10 laptop. No issues with Chrome & Norton. Are you sure the toolbar and icon is not hidden? This often happens in Chrome. Click next to the settings (3 dots) and you can drag and drop extensions
Kudos0

Re: chrome norton toolbar disappeared redux

WILL NORTON PLEASE ADDRESS THIS ISSUE. THE  TOOLBAR IS GONE AGAIN, DELETING AND RELOADING THE TOOLBAR DID NOT FIX IT.

THIS IS A LONG STANDING PROBLEM, WHY IN THE WORLD HAS IT NOT BEEN FIXED!

IT WILL NOT EVEN APPEAR WHEN YOU CLICK ON THE ICON IN THE CHROME TOOLBAR.

OF COURSE THE LATEST ERROR WHERE CHROME CANNOT COMMUNICATE WITH NORTON INTERNET SECURITY APPLICATION ALSO CONTINUES, IT JUST POPPED UP WHILE I WAS TYPING THIS MESSAGE.  THIS ERROR BEGAN OCCURRING THE LAST TIME I RELOADED CHROME AND THE TOOLBAR.

CAN WE GET SOME HELP FROM NORTON PLEASE!

Kudos0

Re: chrome norton toolbar disappeared redux

Have you tried to turn off your machine, even more than once?  

It happened to me recently but it was very late so I decided I would look into it in the morning. I turned off the computer and when I switched it on a few hours later the Norton toolbar was back:

And please don't shout, you hear you even if you use a normal tone of voice. Thanks.

Windows 7 HP SP1 32-bit | Chrome 65.0.3325.146 | NS 22.12.1.15
Kudos0

Re: chrome norton toolbar disappeared redux

Have you tried resetting Chrome? I have Windows 10 64-bit Chrome 55 and Norton Security 22.8.1.14 with absoluely no issues. What other extensions are you using in Chrome?

Kudos0

Re: chrome norton toolbar disappeared redux

Norton/Chrome do not seem to be listening to the complaints about this problem, it is a LONG standing problem.  A quick search of the forums shows complaints about it,  going back to at least 2014.  The only solution that I have found that works for me is to delete Chrome and the toolbar and reinstall them.  The error that I posted about above continues to occur, it just happened while I was writing this post.  I have seen nothing from Norton or Chrome reps in response to this problem.  The problem may be in Chrome or in the toolbar, one or both of these folks need to look at it and finally figure it out.  So far I have seen little or no evidence that they are working on it or even acknowledge that there continues to be a problem after some 3 years of complaints.

Kudos0

Re: chrome norton toolbar disappeared redux

Did you try my suggestions? I have over 200 machines with Norton Security 22.8.1.14 and Chrome 55 and absolutly no issues. Maybe you have an extension that is interfering with it? You do not need to uninstall Chrome. Merely reset it. It is under settings/ advanced. After close out Chrome and relaunch it. Then go into settings/ more tools/ extensions. And re anbale only the Norton things. 

When you say it is "disappearing" do you mean it is 100% gone? Or is it still listed in your listing of Chrome extensions? You can make the toolbar appear and hide from certain sites. When it disappears is the icon in the upper right hand corner of Chrome still there? Can you post a screenshot? Thanks. 

Kudos0

Re: chrome norton toolbar disappeared redux

I have deleted all extensions except the Norton extensions.  If it fails again I will try the reset to see if it works.

Thanks 

Kudos0

Re: chrome norton toolbar disappeared redux

You can use an adblocker. uBlock Origin is the best one out there. Also you have not answered any of my questions. Thanks.

https://chrome.google.com/webstore/detail/ublock-origin/cjpalhdlnbpafiam...

Kudos0

Re: chrome norton toolbar disappeared redux

This is what you should see

Kudos0

Re: chrome norton toolbar disappeared redux

The toolbar does not appear on the screen and will no longer autofill.  It is still listed in extensions and is enabled.  The last time it failed the Norton secured icon in the upper right was there but no longer worked.

What do you want a screenshot of?

Kudos0

Re: chrome norton toolbar disappeared redux

You mean Norton Identity is not auto filling in your passwords. Is that what you mean? Again you can hide the toolbar for certain websites. There is an up and down arrow on the left. That hide and unhides it. There is also the "x" which will close the toolbar all together but will still give you safe search results. If the the icon is still there in the upper right hand corner of Chrome you can click it and the toolbar appears. You may need to click in once or twice and refresher the page. I can duplicate this all the time. This is how it works. I think maybe you are closing it out "x" or click on the auto hide button. I was asking if your screenshots match mine. If they do then everything is working as designed. I do not use Norton Identity cause I find LastPass easier and more reliable. You should have 2 Norton extensions in Chrome. Norton Security Toolbar and Norton Identity. Do you have both? 

Kudos0

Re: chrome norton toolbar disappeared redux

Success always occurs in private and failure in full view. Windows 7 Pro 64 bit NSBU 22.16.2.22 Core Firmware 270 I E 11
Kudos0

Re: chrome norton toolbar disappeared redux

Kudos0

Re: chrome norton toolbar disappeared redux

When the toolbar stops appearing the identity safe autofill stops woriking.  You can open identity safe and then call up the desired screen and that will work.  I did NOT close the toolbar, it simply stops appearing.  attached is the screen shot of my extensions.

What screenshots do you want to see????????

File Attachment: 
Kudos1 Stats

Re: chrome norton toolbar disappeared redux

I see a problem. Are you using Norton Security or Norton Internet Security? If you are using Norton Security then you need to remove Norton Internet Security extension. You can also remove Norton homepage and safe search. If you are using Norton Security all you need is the Norton Security Toolbar and Identity Safe. You have overlapping extensions. What is the question mark extension and the 2 magnify glass ones on your upper right corner of Chrome? 

Also I see you are signed into Chrome. Chrome saves all your things in the cloud. Even extensions. If you previously had Norton Internet Security and upgraded to Norton Security when you sign into Google Chrome it will bring over all of your extensions. You can customize which items you want to sync in your Chrome account settings. 

Kudos0

Re: chrome norton toolbar disappeared redux

Your issue is with Chrome. Not Norton. Even if you fully uninstall Google Chrome. When you sign back into Google Chrome it will sync all your previous extensions .

Kudos0

Re: chrome norton toolbar disappeared redux

I am using Norton Security Suite from Comcast.  I have removed all other extensions except the toolbar, identitysafe and ublock.

We will see what that accomplishes.  The two icons you questioned are gone.

Kudos0

Re: chrome norton toolbar disappeared redux

With all due respect, until the problem is identified no one can know which program is causing the issues.  I started writing code in 1956, so I do have a bit of knowledge on the subject of bugs.

Kudos0

Re: chrome norton toolbar disappeared redux

Hello

I don't use Chrome, but this is one of the threads  I have brought to the attention of upstairs.

Thanks.

Success always occurs in private and failure in full view. Windows 7 Pro 64 bit NSBU 22.16.2.22 Core Firmware 270 I E 11
Kudos0

Re: chrome norton toolbar disappeared redux

The problem is you had overlapping extensions. You aren't using Norton Internet security. You are using Norton Security
Kudos0

Re: chrome norton toolbar disappeared redux

Hi transmissiondr,

Please go to your Comcast Norton Security Suite main page > select Settings > Identity Protection > Identity Safe > Configure[+] > select the COG (GEAR) Icon at the bottom of your list of logins > Select the General Tab and verify that Goggle Chrome is shown as Everything is OK.  What I am curious of is if this setting remains to show Everything is OK while the Norton Toolbar is not shown (disappears).

FYI - It is possible to get to the same Identity Safe Setting (General Tab) by selecting the three dots on the NTB and then Open Identity Safe Settings - however the method above will work if the NTB has disappeared.

Perhaps I should add, on my Win 7 system running Comcast's NSS, I only have two Chrome extensions as shown below:

I am not running any blocker nd have not seen this disappearing NTB.

Kudos0

Re: chrome norton toolbar disappeared redux

As of now the toolbar is present and working, the only extensions that I have are identitysafe, toolbar and ublock.  As Yank suggested I checked the status of Chrome in security suite and it is listed as everything is OK.  Again, as of now the toolbar is working.  If/when it stops working I will check status again and try some of the other things suggested.  

Thanks

Kudos0

Re: chrome norton toolbar disappeared redux

Norton Security and Norton Security Suite by Comcast are the same identical programs. I can duplicate her concern but the toolbar is not disappearing. It's just hidden. You can make it appear for certain pages and not for others. You can also click on the x and totally hide it. You can make it reappear by simply cliicking on the toolbar icon.
Kudos0

Re: chrome norton toolbar disappeared redux

Thanks transmissiondr for the feedback and keeping this thread on track.

PSB - Norton Security Suite (NSS) is a takeoff of the older N 360 and the more recent currently named NS Premium (formally NS with BackUp) as NSS does have a backup function. 

ALSO FWIW, NSS does not use a cloud vault, nor a Norton Account  and the license is controlled by Comcast/Xfinity and not the end user. 

Kudos0

Re: chrome norton toolbar disappeared redux

I have the latest NSS and it's the same as NS. Previous NSS was N360. Comcast upgraded to NS. At least thats what I was told and read.

Kudos0

Re: chrome norton toolbar disappeared redux

Please give me the link you read that info in and also who told you that.

FWIW - think about it:

Those users still on N 360 and current (22.8.1.14) are seeing the same GUI as those on NS Premium and have been seeing the newer NSP type GUI since their products were upgraded at the start of version 22.

Kudos0

Re: chrome norton toolbar disappeared redux

Yank,

I have Comcast NSS at ver. 22.8.1.14 and there IS an option in ID to use a cloud vault.  I have not yet used it but the option exists. Comcast NSS does have the backup function.

Kudos0

Re: chrome norton toolbar disappeared redux

transmissiondr:

Yank,

I have Comcast NSS at ver. 22.8.1.14 and there IS an option in ID to use a cloud vault.  I have not yet used it but the option exists. Comcast NSS does have the backup function.

Absolutely there is an option to convert your Local Vault to a Cloud Vault - have you tired to use it? 

It requires a Norton Account (which NSS does not use for licensing, nor for cloud vault, nor for online backup)  IIRC, if you do not already have a Norton Account, it will ask you to create one and it will fail.

I cannot test it on my NSS system as I already have both a Local and a Cloud Vault I can use on that system.  The cloud is possible because I already have other systems with NS Premium installed and they posses Cloud Vaults so I can log into the Norton Account associated with that Norton Product.

I have to ask if we are going off topic, as this thread concerns the NTB disappearing in Chrome and not Local/Cloud Vaults.

Kudos0

Re: chrome norton toolbar disappeared redux

The latest wrinkle!!

When the extension "Norton Safe Search as default for Chrome" is enabled, the toolbar appears only on the first tab, it will not appear on any other tab, nor will the toolbar icon call up the toolbar.  Disabling the safe search extension restores toolbar functionality

Kudos0

Re: chrome norton toolbar disappeared redux

Which extensions are you using? All you need is Norton Security Toolbar and Norton Identity Safe. You do not need Norotn Safe Search as your default search engine. That can be changed in your Chrome settings. The toolbar appears and disappears for certain sites. I can duplicate this over and over. If you click on the Norton icon in the upper right hand corner of Chrome the toolbar will reappear. You may need to to click on it once or twice and refresh the page. This is not a Norton issue. It is how Chrome and the Norton extension are behaving. If you play around with them you will see what I mean. It seems to me that everything is working as designed. it is a matter of understanding how it works, 

Kudos0

Re: chrome norton toolbar disappeared redux

I have had this problem on and off for years..........A simple fix is to go to Chrome's advanced settings and reset. Then enable only the Norton Security Toolbar extension............. Click the Norton Toolbar icon in the upper right corner and "hide from toolbar."  This actually makes the Norton security toolbar itself appear. ( This is for windows 7.) You can then add Identity safe. I'm not sure which  other extensions cause the malfunction. You can try adding one at a time until it malfunctions again, then you'll know.

Kudos0

Re: chrome norton toolbar disappeared redux

The only extensions I am running are Norton toolbar, Identitysafe and Ublock.

Toolbar disappeared the other day, Chrome reset and windows restart brought it back.

I accidentally closed the norton toolbar icon, anyone know how to get it back? 

Kudos0

Re: chrome norton toolbar disappeared redux

transmissiondr

Have you restarted Chrome? I just tried hiding the Toolbar and restarting Chrome brought it back for me

Things happen. Export/Backup your Norton Password Manager data.

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