• All Community
    • All Community
    • Forums
    • Ideas
    • Blogs
Advanced

Not what you are looking for? Ask the experts!

Kudos0

chromeqs.exe detected as SONAR.Heuristic.120

17/10/2015 12:27:56 AM,High,chromeqs.exe (SONAR.Heuristic.120) detected by SONAR,Quarantined,Resolved - No Action Required,c:\users\....\appdata\roaming\quickscan\chromeqs.exe

This is a false positive but I cannot easily submit the file as it has been quarantined. However it can be obtained from http://quickscan.bitdefender.com/

Could someone possibly help do this?

Many thanks.


 

Labels: SONAR

Replies

Kudos1 Stats

Re: chromeqs.exe detected as SONAR.Heuristic.120

https://www.symantec.com/security_response/writeup.jsp?docid=2014-011016...

Check out this thread. It may help with advice on what you need to do.

https://community.norton.com/en/forums/chromeqsexe-detected-trojangensmh

Do you have Bitdefender active on your computer ? If so, it should be uninstalled as you should not have 2 antivirus programs active at the same time.

Windows 10 Home X 64 Norton Security Premium Current
Kudos0

Re: chromeqs.exe detected as SONAR.Heuristic.120

Thanks for the comments.

I do not have Bitdefender active but I occasionally run the online quickscan http://www.bitdefender.co.uk/scanner/online/free.html.

The other thread you referred to was in fact my own (Posted: 21-Apr-2014) and at that time I was able to get confirmation of a false positive. Now however, it seems no longer possible to submit the URL on it's own, but if anyone knows how to get this checked again, then perhaps they could kindly do this and come back with the results?

Many thanks,

Swordbyte

Accepted Solution
Kudos1 Stats

Re: chromeqs.exe detected as SONAR.Heuristic.120

Step 2 offers box to enter URL > - Alternatively - If the software is available to download please provide the direct URL:

https://submit.symantec.com/false_positive/standard/  which is page 4 from > https://submit.symantec.com/false_positive/

Or, restore from quarantine and upload. 

Kudos0

Re: chromeqs.exe detected as SONAR.Heuristic.120

Thanks bjm - I'll post the response in due course.

Kudos0

Re: chromeqs.exe detected as SONAR.Heuristic.120

I have now received the following response - thanks bjm for your help!

"Upon further analysis and investigation we have verified your submission and, as such, the detection(s) for the following file(s) will be removed from our products:
        52280685DFE27121B9B2B3AF3016F205 - chromeqs.exe
The updated detection(s) will be distributed in the next set of virus definitions, available via LiveUpdate or from our website at http://securityresponse.symantec.com/avcenter/defs.download.html
Please note that whitelisting can take up to 24 hours to take effect."

This thread is closed from further comment. Please visit the forum to start a new thread.