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Kudos0

Clean install new SSD--existing machine & license

Existing Dell laptop w/mechanical drive and Norton installed as 1 of n licenses. I will be removing the mechanical drive, installing a new SSD, installing Windows 10 clean.

Do I FIRST (being sure the current Norton install is 'logged in') uninstall any instance of Norton on the mechanical drive allowing Norton to 'understand' that my license is currently no longer in use on the machine so that I may install Norton on the SSD without activation problems?

Mark

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Accepted Solution
Kudos1 Stats

Re: Clean install new SSD--existing machine & license

There is no need to uninstall Norton first.  You can sign into http://my.norton.com/ with your account details, find your current device and click the trash can icon next to it.  This will free up the license to use when you reinstall.  You can also sign in after you have installed Windows and download a pre-activated copy of Norton to install on the new drive.

If you run into any trouble Customer Support will be able to help you out.

http://www.norton.com/chat

A little bit of knowledge is... well a little bit of knowledge.
Kudos0

Re: Clean install new SSD--existing machine & license

My.account page shows machines no longer in service.

We have at home 3 machines: 1 desktop Win7, 2 laptops Win10

1. How do I determine which machine is which (in use) so I know which to delete?

2. Once accomplished, how do i delete?

Mark

Kudos0

Re: Clean install new SSD--existing machine & license

On each machine if you open Norton and click on Help > About it should show you the name Norton has given each.  You should then be able to change the name on each so you know which is which on the Norton Management site.

If you sign into http://my.norton.com/ you should see each device and on the bottom right of each there are three dots.  Clicking on those three dots will give you three options, Rename Device, Delete Device and Manage License.

Let us know if you need further assistance.

A little bit of knowledge is... well a little bit of knowledge.

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