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Kudos0

Cloud Backup

I have now spent over an hour trying to give Norton my money. I want to increase my Cloud Backup space since I am prevented from backing up to Google Drive. HOW DO I GIVE YOU MONEY TO MAKE THIS HAPPEN. Nothing on the help pages, sales pages, customer service page, or even being sent to customer support works. I asked for customer support and it sent me to the Security People, more wasted time. 79848364 was the number assigned to me by the system for the help they could not provide. 

CAN ANYONE HELP ME GIVE NORTON MY MONEY?

Replies

Kudos0

Re: Cloud Backup

Hi, 

The only way to get more backup is to go from deluxe to premium (or higher if you can find Platinum), but its not really worth it. 100 GB (premium) wont backup much, you are better off buying backup from a different company.

Kudos0

Re: Cloud Backup

as far as I know:
Norton 360 plans come with a fixed amount of shared storage space. 
Upgrade to a higher plan to get more storage space.
Remove previously backed-up files to free up storage space. 

Message: "You have fully used your online storage. Please add more storage"
https://support.norton.com/sp/en/us/home/current/solutions/kb20100415165322EN

Fix problems with storage space in Cloud Backup
https://support.norton.com/sp/en/us/home/current/solutions/v128450551

Kudos0

Re: Cloud Backup

Why not do away with the added expense/headaches and use Macrium Reflect to image the entire drive? Been using it for years, its simple to install and use. Updates just as any other quality product should. I backup to an external USB drive for safe keeping. Separate drive images can be stored on the same backup devices and labeled. The storage limit will be limited to the amount of storage your backup drive has. Just an added thought and suggestion.

https://www.macrium.com/reflectfree

SA

MS Certified Professional : Windows 11 Home/Pro 22H2 x 64 build 22621.2715 / Windows 10 Pro x 64 version 22H2 / build 19045.3693 / Norton Security Ultra - Norton 360 Deluxe ver. 22.23.10.10 / Opera GX LVL5 (core: 104.0.4944.70) 64 bit-Early Access w/Norton Chrome Extensions

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