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Cloud Chamber Access
How do I access files which have been copied from my PC to Cloud Backup on My Norton ? I would like to delete some of those files from both both my PC and my Norton Backup.
Replies
Re: Cloud Chamber Access
Posted: 27-May-2023 | 7:41AM · Permalink
Hello Garry. Guru bjm_ has a nice tutorial solution for all things Norton backup, in an older thread. * Credit bjm_
https://community.norton.com/en/comment/8516726#comment-8516726
SA
MS Certified Professional
Windows 11 Home/Pro 22H2 x 64 build 22621.2283 - Windows 10 Pro x 64 version 22H2 / build 19045.3448 / Norton Security Ultra - Norton 360 Deluxe ver. 22.23.8.4 / Opera GX LVL5 (core:101.0.4843.85) 64 bit-Early Access w/Norton Chrome Extensions
Re: Cloud Chamber Access
Posted: 27-May-2023 | 8:16AM · Permalink
I had a look through this but none of it helped. When I go to Backup Settings/Backup Set I see 'DefaultSet' in the Window. I'm supposed to (according to the provided YouTube video) go to the drop down part of the DefaultSet window and select My Norton Backup. Thing is, on my Norton there IS no 'My Norton Backup' in the DefaultSet window - only DefaultSet.
Re: Cloud Chamber Access
Posted: 27-May-2023 | 6:54PM · Edited: 27-May-2023 | 6:58PM · Permalink
Garry. The first backup set will always be named Default Set unless told otherwise. Look just to the right in blue lettering and you will see "Rename". Click it and name the backup to whatever you wish it to be.
In your File Explorer within Windows look for the following directory; Norton Backup Drive. Find the backup set you wish to review and follow on screen prompts.
SA
MS Certified Professional
Windows 11 Home/Pro 22H2 x 64 build 22621.2283 - Windows 10 Pro x 64 version 22H2 / build 19045.3448 / Norton Security Ultra - Norton 360 Deluxe ver. 22.23.8.4 / Opera GX LVL5 (core:101.0.4843.85) 64 bit-Early Access w/Norton Chrome Extensions
Re: Cloud Chamber Access
Posted: 28-May-2023 | 6:01AM · Permalink
I'm not looking to Rename it, I'm looking to delete certain files that I don't necessarily wish to keep. My File Explorer looks very different to yours but I'll persevere.
Re: Cloud Chamber Access
Posted: 28-May-2023 | 7:41AM · Permalink
My file explorer at the time the screenshot was taken was set with a darker background, with Quick Access disabled. I also captured only the part of the main screen that was needed to present what was needed. The process is the same. Open ( click on ) the backup set you wish to edit, screen prompts will appear to do so. Including logging into your Norton account. I double clicked a backup set and was prompted to log into my Norton account and did so, I also got a 2FA code which is the way my account is setup.
On the left side of the Windows Explorer screen I clicked on a backup set, it then opened into its "tree" of contents. You can then select the folders where the files are that you want to remove.
SA
MS Certified Professional
Windows 11 Home/Pro 22H2 x 64 build 22621.2283 - Windows 10 Pro x 64 version 22H2 / build 19045.3448 / Norton Security Ultra - Norton 360 Deluxe ver. 22.23.8.4 / Opera GX LVL5 (core:101.0.4843.85) 64 bit-Early Access w/Norton Chrome Extensions
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Re: Cloud Chamber Access
Posted: 28-May-2023 | 4:54PM · Permalink
Be sure you are using a Windows Admin account. Open Windows Explorer and click on This PC in the left pane, then double click on the Norton Backup Drive. That will bring up your backup sets. Double click on the one you wish to delete files from and wait for the folders and file information to download from your Norton Account. Then you can navigate to the ones you wish to remove from the cloud storage.
After deleting the files from the Norton cloud, be sure you use the information from the link to bjm_'s information to remove those files from the backup set or they will just get backed up again.
Re: Cloud Chamber Access
Posted: 29-May-2023 | 8:56AM · Permalink
OK thanks guys. :)
Re: Cloud Chamber Access
Posted: 03-Jun-2023 | 9:42AM · Permalink
Garry, we are following up to see how you made out with the suggestions presented. Can we assist further?
SA
MS Certified Professional
Windows 11 Home/Pro 22H2 x 64 build 22621.2283 - Windows 10 Pro x 64 version 22H2 / build 19045.3448 / Norton Security Ultra - Norton 360 Deluxe ver. 22.23.8.4 / Opera GX LVL5 (core:101.0.4843.85) 64 bit-Early Access w/Norton Chrome Extensions
Re: Cloud Chamber Access
Posted: 04-Jun-2023 | 5:59AM · Permalink
Sorry, I forgot to mark this as solved - sort of.
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