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Kudos0

Code 10 Horror

Hello,

I updated my hard drive this weekend and had to reinstall my software.  When I got to my Norton AntiVirus for Mac version 11 I hit a snag.  After installing it ask if you want to run Live Update.  When that message comes up another message pops up saying unable to run live update code 10.  I have tried to install Norton more then ten times trying all suggestions found on Nortons site.  Can anyone help or should I find another company?  I am attaching some information that may or may not help.  Currently all Norton software has been removed from this computer, I hope.  If anyone can offer any insight, I would appreciate it.

Stephan

File Attachment: 

Replies

Kudos0

Re: Code 10 Horror

Hello,

I updated my hard drive this weekend and had to reinstall my software.  When I got to my Norton AntiVirus for Mac version 11 I hit a snag.  After installing it ask if you want to run Live Update.  When that message comes up another message pops up saying unable to run live update code 10.  I have tried to install Norton more then ten times trying all suggestions found on Nortons site.  Can anyone help or should I find another company?  I am attaching some information that may or may not help.  Currently all Norton software has been removed from this computer, I hope.  If anyone can offer any insight, I would appreciate it.

Stephan

Kudos0

Re: Code 10 Horror

There are two likely explanations for this error:

1. The Norton product CD you obtained was old, and cannot use the current LiveUpdate servers. How did you obtain your Norton product, and when? The LiveUpdate servers were changed about a year ago, and our existing CDs can work with the new servers just fine, but perhaps the retailer you copied the CD from is using the old version.

2. Your Norton installation is corrupted. This seems unlikely.

Since we have found a couple of retailers still selling the older version of Norton AntiVirus/Norton Internet Security, I'll bet on that one.

I've forwarded this message on to the LiveUpdate engineers, one of whom will hopefully tell me how to resolve this for you. I'll respond shortly.

Thanks,

Ryan

Ryan McGann Technical Director Norton Business Unit, Symantec
Kudos0

Re: Code 10 Horror

After looking at the attachment, it looks like NAV isn't installed properly.  You should have some folders in:

/Library/Application Support/Symantec

such as "LiveUpdate"

I would try installing again and at the end of installation, make sure that these folders are there.

Elliott Lee

Symantec Engineer

Kudos0

Re: Code 10 Horror

What did it say when you updated your harddrive?  Why did you have to reinstall your software?

Kudos1 Stats

Re: Code 10 Horror

Hi Stephan,

So sorry for your troubles. As Ryan mentioned, you may have an older Norton AntiVirus CD which contains a version of LiveUpdate that cannot communicate with updates on our servers. Unfortunately, the report you attached is from after you uninstalled, so we cannot verify which version of LiveUpdate was installed. Please try the following:

1. Install Norton AntiVirus, but when prompted to run LiveUpdate during install click No.

2. Download LiveUpdate 5.1.2 stand-alone updater disk image:

ftp://ftp.symantec.com/misc/tools/mactools/disk_images/LiveUpdate_5.1.2/LiveUpdate_5.1.2_English.dmg

3. Double-click the downloaded dmg file. A disk icon should appear on your desktop with the same name as the dmg file, minus the dmg extension.

4. Double-click the disk icon.

5. Double-click LiveUpdate.mpkg and follow the installer’s instructions.

6. Run LiveUpdate and update everything.

If you still have trouble running LiveUpdate, please run GatherSymantecInfo.command without uninstalling and attach the report.

Thanks for hanging in there with us!

Corey SwertfagerSymantec Macintosh QA Engineer
Kudos0

Re: Code 10 Horror

Hello Corey,

Thank you for the information about live update.  I downloaded LiveUpdate 5.1.2 and that has solved the problem.  Now I have a question, when I had Norton installed previous to the new hard drive, there was a short cut on the top right side of the screen.  On this line is also the time, battery info, airport info, blue tooth and time machine short cut.  From this line I had access to all of Norton from a drop down menu.  Now to get to Norton I have to open the applications folder.  Is there any way to to that short cut back?

Stephan

PS, I also attaching another text file about symantec info on this computer after I reinstalled Norton.

File Attachment: 

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